Manish Tanwar

Dynamic Training & Development Professional with 21+ years of comprehensive experience in BD & sales, sales training, soft skill development, and behavior coaching across retail, automotive, petroleum, and financial services sectors. Proven expertise in designing and delivering high-impact training programs that enhance frontline competency, customer engagement, and sales performance. Strong track record in needs assessment, curriculum development, facilitator training, and measuring training ROI.

Skilled in both classroom and field-based training delivery with expertise in adult learning principles and competency-based training methodologies.

Trainer – Mahindra Pride Classroom at Naandi Foundation (2025-10 – Present)

• Targeted Training: Offers 40-120 hour training modules focused on employability for students in government and government-aided institutions.
• Skill Development Areas: Training covers communication, life skills (empathy, teamwork), professional ethics, grooming, digital identity, and interview readiness.
• Empowering Women: A significant portion of the program is dedicated to training young women, helping them transition into the workforce.
• Impact: The program has been credited with enhancing employability, with reports indicating a significant number of participants secure job placements

Assistant Manager Training at Bharat Financial Inclusion Limited (2023-06 – 2025-09)

• Orchestrated induction and refresher training programs for 500+ frontline staff and relationship officers, focusing on liability products, customer engagement strategies, compliance protocols, and operational excellence
• Develop customized product training and soft-skill modules based on regional business requirements, market dynamics, and performance gap analysis, resulting in 35% improvement in sales conversion rates
• Implement Training Needs Identification (TNI) processes, analyze branch feedback, and continuously refine training content to strengthen regulatory compliance and service quality standards
• Plan and execute regional training calendars covering product rollouts, behavioral competency workshops, and skill-building sessions, ensuring 95% on-time delivery
• Monitor and evaluate trainee performance through pre/post assessments, field observations, and feedback mechanisms to measure learning outcomes and training effectiveness
• Collaborate with branch managers and regional heads to address performance gaps and customize training interventions for diverse learner profiles

Business Development Manager at Samollan India Pvt. Ltd. (2022-04 – 2023-05)

• Led end-to-end management of automotive service network operations, expanding workshop partnerships by maintaining brand and quality standards
• Designed and delivered comprehensive technical training, operational process training, and customer service excellence programs to enhance staff capability across 50+ partner workshops
• Conducted needs assessment and developed customized training modules addressing technical competency gaps, soft skills deficiencies, and customer interaction protocols
• Implemented training effectiveness measurement systems, achieving 30% improvement in customer satisfaction scores through enhanced service quality
• Executed strategic business development initiatives and negotiated long-term partnerships, establishing commercial agreements and seamless network integration

Assistant Network and Franchise Development Manager at Reliance BP Mobility Limited (2021-05 – 2022-04)

• Executed market feasibility assessments and competitor benchmarking to identify high-potential locations for fuel retail outlets and EV-ready service stations
• Directed site evaluation, including traffic flow studies, catchment profiling, trading area demographics, and statutory compliance checks to support network expansion decisions.
• Led dealer recruitment, onboarding, and training programs, ensuring alignment with franchise operational standards and sales excellence protocols
• Delivered performance coaching and behavioral training to dealer teams, achieving quarterly sales targets and improving customer engagement metrics
• Drove volume growth through coaching, customer engagement, and tactical interventions.
• Tracked KPIs including fuel volumes, conversion ratios, and dealer profitability while implementing continuous improvement training interventions

Training Manager at Indus Management Consultants Pvt. Ltd. (2014-11 – 2020-05)

• Delivered Sales and Customer Service training programs for petroleum retail networks (BPCL, Indian Oil, Reliance Petroleum), impacting 2000+ frontline employees and enhancing operational compliance
• Leading Rajasthan State as State Coordinator.
• Designed comprehensive training content including SOP manuals, e-learning modules, HSE programs, and soft skills workshops aligned with industry safety standards and regulatory requirements
• Conducted Training Needs Identification (TNI) across multiple states, performed ROI analysis to evaluate program effectiveness, and optimized learning interventions based on performance data
• Created and managed digital training dashboards, MIS reports, and state-level training calendars ensuring accurate planning, tracking, and execution of training initiatives
• Developed Train-the-Trainer programs to build internal training capability and ensure sustainable learning culture across retail networks
• Facilitated workshops on consultative selling, customer relationship management, conflict resolution, and professional communication skills

Deputy Manager (Sales) at Marion Wuerth India Private Limited (2011-12 – 2014-10)

Expanded dealer network by 25% and strengthened key account relationships for Automotive, MRO, and VAS product lines through consultative selling and relationship management

• Conducted product training sessions for dealer sales teams, covering technical specifications, application knowledge, and solution-based selling techniques
• Delivered soft skills training focused on customer engagement, negotiation skills, objection handling, and closing techniques
• Monitor and evaluate trainee performance through pre/post assessments, field observations, and feedback mechanisms to measure learning outcomes and training effectiveness
• Collaborate with branch managers and regional heads to address performance gaps and customize training interventions for diverse learner profiles

Senior Officer Sales & Service at Exide Industries Limited (2008-09 – 2011-11)

Led sales and service operations across three districts, driving revenue growth and expanding market presence for automotive and industrial battery products

• Provided technical training and service support to dealers, retailers, and key customers, ensuring product knowledge and operational excellence
• Developed and on boarded new distribution channels, conducting orientation programs and product training sessions for new partners
• Executed trade marketing initiatives and dealer engagement programs to strengthen retailer networks and improve sales performance
• Prepared sales forecasts, set team targets, and coached team members on consultative selling and customer retention strategies

Sales Manager at Modern Automobiles (Maruti Suzuki Dealership) (2006-08 – 2008-08)

• Conducted structured training sessions for dealership sales teams on product knowledge, consultative selling, cross-selling techniques, and customer experience management
• Developed training modules covering sales process, objection handling, test drive protocols, and post-sales relationship management
• Planned and executed product launches, client engagement events, and customer education programs to enhance brand visibility
• Spearheaded corporate and institutional sales operations, building strong B2B relationships and expanding business within key industry segments
• Improved sales conversion ratios by 30% through implementation of structured sales training and performance coaching programs

Sales Officer at M/s Mahaluxmi Automobile (2000-11 – 2003-05)

• Launched and positioned new automotive products across key markets, conducting product training sessions for retailer and workshop networks
• Organized technical mechanic meets and field-level engagement programs to enhance product awareness and influence buying decisions
• Developed strong retailer relationships through regular training interventions, market visits, and performance support
• Executed promotional campaigns and partner enablement programs to boost brand visibility and achieve sales targets

Master of Business Administration (MBA) in Marketing Management – Himalayan University (2014 – 2016)

Bachelor of Arts (B.A.) in History – Govt. PG College, Kalka (2003 – 2006)