Trainer – Mahindra Pride Classroom at Naandi Foundation (2025-10 – Present)
- Targeted Training: Offers 40-120 hour training modules focused on employability for students in government and government-aided institutions.
- Skill Development Areas: Training covers communication, life skills (empathy, teamwork), professional ethics, grooming, digital identity, and interview readiness.
- Empowering Women: A significant portion of the program is dedicated to training young women, helping them transition into the workforce.
- Impact: The program has been credited with enhancing employability, with reports indicating a significant number of participants secure job placements
Assistant Manager Training at Bharat Financial Inclusion Limited (2023-06 – 2025-09)
- Orchestrated induction and refresher training programs for 500+ frontline staff and relationship officers, focusing on liability products, customer engagement strategies, compliance protocols, and operational excellence
- Develop customized product training and soft-skill modules based on regional business requirements, market dynamics, and performance gap analysis, resulting in 35% improvement in sales conversion rates
- Implement Training Needs Identification (TNI) processes, analyze branch feedback, and continuously refine training content to strengthen regulatory compliance and service quality standards
- Plan and execute regional training calendars covering product rollouts, behavioral competency workshops, and skill-building sessions, ensuring 95% on-time delivery
- Monitor and evaluate trainee performance through pre/post assessments, field observations, and feedback mechanisms to measure learning outcomes and training effectiveness
- Collaborate with branch managers and regional heads to address performance gaps and customize training interventions for diverse learner profiles
Business Development Manager at Samollan India Pvt. Ltd. (2022-04 – 2023-05)
- Led end-to-end management of automotive service network operations, expanding workshop partnerships by maintaining brand and quality standards
- Designed and delivered comprehensive technical training, operational process training, and customer service excellence programs to enhance staff capability across 50+ partner workshops
- Conducted needs assessment and developed customized training modules addressing technical competency gaps, soft skills deficiencies, and customer interaction protocols
- Implemented training effectiveness measurement systems, achieving 30% improvement in customer satisfaction scores through enhanced service quality
- Executed strategic business development initiatives and negotiated long-term partnerships, establishing commercial agreements and seamless network integration
Assistant Network and Franchise Development Manager at Reliance BP Mobility Limited (2021-05 – 2022-04)
- Executed market feasibility assessments and competitor benchmarking to identify high-potential locations for fuel retail outlets and EV-ready service stations
- Directed site evaluation, including traffic flow studies, catchment profiling, trading area demographics, and statutory compliance checks to support network expansion decisions.
- Led dealer recruitment, onboarding, and training programs, ensuring alignment with franchise operational standards and sales excellence protocols
- Delivered performance coaching and behavioral training to dealer teams, achieving quarterly sales targets and improving customer engagement metrics
- Drove volume growth through coaching, customer engagement, and tactical interventions.
- Tracked KPIs including fuel volumes, conversion ratios, and dealer profitability while implementing continuous improvement training interventions
Training Manager at Indus Management Consultants Pvt. Ltd. (2014-11 – 2020-05)
- Delivered Sales and Customer Service training programs for petroleum retail networks (BPCL, Indian Oil, Reliance Petroleum), impacting 2000+ frontline employees and enhancing operational compliance
- Leading Rajasthan State as State Coordinator.
- Designed comprehensive training content including SOP manuals, e-learning modules, HSE programs, and soft skills workshops aligned with industry safety standards and regulatory requirements
- Conducted Training Needs Identification (TNI) across multiple states, performed ROI analysis to evaluate program effectiveness, and optimized learning interventions based on performance data
- Created and managed digital training dashboards, MIS reports, and state-level training calendars ensuring accurate planning, tracking, and execution of training initiatives
- Developed Train-the-Trainer programs to build internal training capability and ensure sustainable learning culture across retail networks
- Facilitated workshops on consultative selling, customer relationship management, conflict resolution, and professional communication skills
Deputy Manager (Sales) at Marion Wuerth India Private Limited (2011-12 – 2014-10)
Expanded dealer network by 25% and strengthened key account relationships for Automotive, MRO, and VAS product lines through consultative selling and relationship management
- Conducted product training sessions for dealer sales teams, covering technical specifications, application knowledge, and solution-based selling techniques
- Delivered soft skills training focused on customer engagement, negotiation skills, objection handling, and closing techniques
- Monitor and evaluate trainee performance through pre/post assessments, field observations, and feedback mechanisms to measure learning outcomes and training effectiveness
- Collaborate with branch managers and regional heads to address performance gaps and customize training interventions for diverse learner profiles
Senior Officer Sales & Service at Exide Industries Limited (2008-09 – 2011-11)
Led sales and service operations across three districts, driving revenue growth and expanding market presence for automotive and industrial battery products
- Provided technical training and service support to dealers, retailers, and key customers, ensuring product knowledge and operational excellence
- Developed and on boarded new distribution channels, conducting orientation programs and product training sessions for new partners
- Executed trade marketing initiatives and dealer engagement programs to strengthen retailer networks and improve sales performance
- Prepared sales forecasts, set team targets, and coached team members on consultative selling and customer retention strategies
Sales Manager at Modern Automobiles (Maruti Suzuki Dealership) (2006-08 – 2008-08)
- Conducted structured training sessions for dealership sales teams on product knowledge, consultative selling, cross-selling techniques, and customer experience management
- Developed training modules covering sales process, objection handling, test drive protocols, and post-sales relationship management
- Planned and executed product launches, client engagement events, and customer education programs to enhance brand visibility
- Spearheaded corporate and institutional sales operations, building strong B2B relationships and expanding business within key industry segments
- Improved sales conversion ratios by 30% through implementation of structured sales training and performance coaching programs
Sales Officer at M/s Mahaluxmi Automobile (2000-11 – 2003-05)
- Launched and positioned new automotive products across key markets, conducting product training sessions for retailer and workshop networks
- Organized technical mechanic meets and field-level engagement programs to enhance product awareness and influence buying decisions
- Developed strong retailer relationships through regular training interventions, market visits, and performance support
- Executed promotional campaigns and partner enablement programs to boost brand visibility and achieve sales targets
