PROFESSIONAL EXPERIENCE LEAD PROJECT MANAGER- BT E-SERV (CUSTOMER-PEPSICO) [FEB 2025– TILL NOW] • Contributing to the development, documentation and implementation of projects/ programs and change initiatives in line with BT Group policies and strategies, defining and maintaining realistic project plans and monitoring project finances and progress against agreed quality and performance criteria.
- Champions, continuously develops and shares with team knowledge on emerging trends and changes in Project/Programs Management & PMO, e.g., agile methodologies such as LEAN, Six Sigma • Facilitating regular project meeting, ensuring effective communication across project teams and with stakeholders • Ensuring commercial obligations, risks and interdependencies defined within external delivery contracts are applied to their projects/programs and operates the project/programs governance to manage those elements.
- Managing project risks, including the development of contingency PROJECT MANAGER- RELEVANCE LAB (CUSTOMER-PEPSICO) [MAR 2024– FEB-2025] • Leading the planning and implementation of IT project facets such as, scope, scheduling, budgeting, and resource allocation • Defining tasks and required resources, creating detailed IT project schedule to ensure timely completion • Facilitating regular project meeting, ensuring effective communication across project teams and with stakeholder • Managing project risks, including the development of contingency PROJECT MANAGER- TELSTRA GBS LLP [DEC 2020 – MAR 2024] • Proactively identifies, recommends & implements improvements to the process • Working with the Global Strategy and Operations team to identify opportunities for insourcing and providing cost and location assessment for transition • Plan, develop and manage the project plan working with the workstream leaders across different business functions.
- Monitor and report project performance in terms of delivery, financials, quality compliance and people metrics • Coordinating with Internal and External stakeholders for supporting and creating new capabilities and working with the teams to identify risks and mitigation strategies CHANGE MANAGER – BT E-SERV PVT LTD VODAFONE GROUP [AUG 2014– DEC-2020] • Lead the efficient operation of the service management processes for IT Services • Develop and maintain a network of relationships with technology partners and vendors to provide support and services pertaining to the operational management and service management for BT • Managing Change, incident, and problem management team • Managing the transition of changes from the development team to operations PROCESS ADVISOR- BARCLAYS SHARED SERVICES [SEP 2010– AUG 2014] • Shouldering responsibilities to maintain, monthly weekly and daily payments report • Shouldering responsibilities to perform the control and checks for the process • Perform Control & Checks monthly as a Records Management Administrato
