Manisha
Age- 20
Talent
Jamshedpur, JharkhandMember since May 27, 2026
Customer satisfaction
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Customer satisfaction
About
Improved customer satisfaction (CSAT) scores by 22%, by implementing a data-driven follow-up protocol and refining call scripts Reduced the average first-response time by 15% and achieved a 95% resolution rate on initial contact Directly contributed to enhanced brand loyalty and client retention
Experience
Customer Executive - Digitide Solutions Pvt Ltd - Jamshedpur
(2026-02)
- Improved customer satisfaction (CSAT) scores by 22%, by implementing a data-driven follow-up protocol and refining call scripts
- Reduced the average first-response time by 15% and achieved a 95% resolution rate on initial contact
- Directly contributed to enhanced brand loyalty and client retention
Education
Graduation - B.A Geography - Graduate College, Jamshedpur, Jharkhand (2024 - 2028)
Intermediate - Humanities - D.B.M.S. Girls High School, Jamshedpur, Jharkhand (2023)
Skills
Age- 20
