Manisha Bajpai

Quality Management and Process Excellence Leader with 12+ years of experience across quality governance, continuous improvement, supplier/procurement operations, process standardization and global business operations. Experienced in establishing quality frameworks, SOPs, quality controls, KPI governance, root cause analysis, Lean Six Sigma and audit/compliance readiness. Proven track record of leading quality teams, strengthening process performance, improving customer experience and partnering with cross-functional stakeholders to resolve quality and operational issues.

Brings strong transferable experience for senior Quality leadership roles requiring QA/QC governance, supplier performance management, CAPA-oriented problem solving and continuous improvement.

Quality Manager, Quality-as-a-Service (QaaS) at WIPRO LTD (2025-04 – Present)

• Establish quality governance frameworks across client engagements covering SLA adherence, audit compliance, quality metrics and continuous improvement.
• Lead Lean Six Sigma improvement projects using Root Cause Analysis, Value Stream Mapping and statistical methods to improve cycle time, quality and customer experience.
• Lead governance reviews with delivery leadership to identify operational risks, prioritize quality improvement initiatives and drive KPI performance.
• Partner with client stakeholders to define quality KPIs, performance baselines, quality metrics and improvement roadmaps.
• Drive process optimization, governance enhancements and AI-enabled transformation opportunities to improve operational performance and business value.
• Identify automation and AI-enabled process improvement opportunities, including RPA, conversational AI and analytics, supporting digital transformation roadmaps.
• Mentor Green Belts and project teams on DMAIC, Root Cause Analysis, Statistical Analysis and Continuous Improvement practices.
• Support RFP/RFI solution development by contributing quality governance, process excellence methodology, productivity opportunities and transition plans.

Quality Manager at MICROLAND (2024-08 – 2025-03)

• Identified process transformation opportunities through Lean Six Sigma, Value Stream Mapping and Root Cause Analysis to improve productivity, quality and customer satisfaction.
• Built Power BI and Tableau dashboards to monitor KPIs, SLAs and operational performance.
• Managed a 14-FTE team supporting quality governance across operations comprising 200+ FTEs.
• Conducted internal and external benchmarking to identify best practices and drive process standardization across global operations.
• Collaborated with business stakeholders to strengthen governance and identify automation opportunities.

Supply Chain & Process Excellence Analyst at ACCENTURE (2019-11 – 2024-03)

• Led cross-functional process transformation initiatives focused on process standardization, quality governance, KPI improvement and stakeholder experience.
• Established governance cadence with business leaders to review KPIs, risks, customer feedback and continuous improvement opportunities.
• Designed SOPs, governance frameworks and quality controls to standardize delivery and improve compliance.
• Facilitated Value Stream Mapping workshops to eliminate non-value-added activities and improve end-to-end operational efficiency.
• Developed executive dashboards and KPI reporting to improve operational visibility and enable data-driven decision making.

Process Improvement & Strategic Sourcing Analyst at GEP SOLUTIONS (2018-11 – 2019-08)

• Supported strategic sourcing and procurement transformation initiatives across multiple spend categories.
• Supported continuous improvement initiatives using Lean methodologies to optimize Source-to-Pay processes.
• Performed supplier performance analysis, KPI reporting and Root Cause Analysis to improve operational performance.
• Collaborated with stakeholders to standardize sourcing processes and strengthen procurement governance.

Procurement & Quality Process Developer at GENPACT INDIA (2014-07 – 2018-11)

• Managed Source-to-Pay operations, supplier onboarding, quality assurance and SLA-driven procurement processes for global stakeholders.
• Conducted supplier performance reviews, compliance assessments and KPI analysis to strengthen procurement governance.

Procurement & Process Excellence Specialist at GTECH SPLICING PVT LTD (2011-05 – 2014-07)

• Managed end-to-end procurement, supplier negotiations, contract coordination and procurement governance while driving cost optimization.

Post Graduate Diploma in Management (PGDM) – Galgotias Business School

BBA (Hons.) – Sam Higginbottom University