Teammate - Email, Voice & Chat Support Specialist (Blended Process) - Taskus International - Indore, Madhya Pradesh
(2022-02 - 2024-08)
- Delivered prompt and accurate customer support across email, voice, and chat channels, ensuring compliance with company policies and risk protocols.
- Identified and reported potential risks, including money laundering cases, while contributing to process improvements for enhanced efficiency.
- Awarded Employee of the Month (July–Nov 2023) for consistent high performance and promoted to Assistant Team Leader to support target achievement and team training initiatives.
Associate – Instacart (Voice Process) - Teleperformance - Indore, MP
(2024-10 - 2025-07)
- Delivered prompt and effective voice support for the Instacart process, addressing customer concerns and ensuring high satisfaction.
- Utilized Zendesk and Salesforce for case management, issue resolution, and tracking customer interactions.
- Maintained compliance with all process guidelines and contributed to reporting, documentation, and risk escalation when required.
Recruitment Executive | US Staffing (Amazon Delivery Driver Hiring) - Virtual Support Business - Indore, MP
(2025-10)
- Managed high-volume end-to-end recruitment for US Amazon Delivery Driver roles, handling daily inbound & outbound calls, text messages, and emails per candidate — from Indeed application review and telephonic screening to interview readiness.
- Coordinated interview scheduling and follow-ups using Smart Recruiter, sharing details via email & SMS, maintaining candidate trackers, and performing reminder calls to minimize no-shows and improve conversion.
- Executed offer and compliance-driven on boarding — offer letters via Docu Sign, work email creation (c Panel), CRM activation (Amazon Cortex), background verification, drug test scheduling, result validation, and provisioning within SLA.
- Managed post-hire activation and training workflows — booking training slots in Cortex, sending training passes via Mighty, monitoring completion, and scheduling final orientation to ensure Day-1 readiness.
