Manisha Mandal

Results-driven Operations Associate with 4+ years of experience in hospital administration, patient coordination, and operational management. Skilled in managing high-volume workflows, handling data, and improving process efficiency. Proficient in MS Excel and currently building expertise in Power BI and Tableau, with a strong interest in transitioning into data-driven and corporate roles.

Operations Executive - Manipal Hospital EM Bypass (formerly Medica Superspeciality Hospital) - Kolkata

(2022-01)

• Actively participated in NABH Audit and ISO Audit preparation and compliance processes, ensuring adherence to quality and healthcare standards.
• Managed 50+ patient interactions daily, ensuring high-quality service and customer satisfaction.
• Coordinated with doctors, billing, and operations teams to guarantee seamless clinical and administrative workflow.
• Maintained and updated critical patient records and administrative reports using MS Excel.
• Handled complex billing queries, financial documentation, and front desk operations efficiently.
• Improved overall patient experience through proactive communication and effective interpersonal coordination.
• Successfully managed high-pressure situations and peak-hour volume while maintaining professionalism and efficiency.

MBA - Operations - Kalinga Institute of Industrial Technology (2023)

BBA - Hospital Management - Institute of Management Study (2022)

12th - CBSE - Guru Teg Bahadur Public School (2015)