Manisha Sahu

Detail-oriented KYC & Compliance professional with 4+ years of banking experience in customer due diligence, account opening scrutiny, and regulatory documentation. Strong expertise in KYC verification, documentation review, risk identification, and compliance adherence in line with RBI and internal banking guidelines. Proven ability to manage workflows, handle escalations, coordinate with branches, and ensure process accuracy.

Supported by strong analytical, MIS reporting, and stakeholder management skills.

Data Analyst (Power BI) at PBI ANALYTICS PRIVATE LIMITED (2024-06 – Present)

• Designed dashboards to track operational KPIs and compliance-related metrics.
• Automated reporting processes to improve accuracy and reduce manual effort.
• Supported management decision-making through data analysis and visualization.

Senior Executive at TIMES PROFESSIONAL LEARNING (2022-01 – 2022-06)

• Conducted end-to-end document verification and validation during student admissions.
• Ensured data accuracy and compliance with internal documentation and process requirements.
• Coordinated with Program Directors (IIMs, IITs) and internal stakeholders to resolve documentation and approval queries.
• Managed and maintained student records across CRM, LMS, and Salesforce systems.
• Supported operations through MIS reporting, tracking, and documentation management.
• Built strong working relationships with internal and external stakeholders to ensure timely execution.

Assistant Manager at ICICI BANK LTD (2018-09 – 2022-01)

• Scrutinized account opening documents for Current Accounts, Loan Against Securities (LAS), and CC/OD accounts.
• Performed KYC checks and CDD reviews to ensure completeness and regulatory compliance as per RBI guidelines.
• Identified documentation gaps, inconsistencies, and potential risk indicators, escalating cases as per internal procedures.
• Ensured adherence to banking compliance standards during account onboarding and servicing requests.
• Managed daily team workflow by allocating tasks, monitoring inflow volumes, and tracking turnaround time (TAT).
• Trained and guided new team members on KYC procedures, documentation standards, and process controls.
• Handled branch escalations and coordinated with multiple stakeholders to resolve KYC and operational issues efficiently.
• Recognized for accuracy, timely resolution, and proactive coordination with branch teams.

Certified Professional Program In Data Analytics in Data Analytics – NIIT Institute (2023-07 – 2023-10)

PGDM(Finance) in Finance – Welingkar Institute of Management (2021-01 – 2023-01)

Bachelor of Management Studies(BMS) in Management Studies – Don Bosco Institute of Technology (2015-06 – 2018-03)