Manisha Sharma

Investment Operations professional with 6+ years of experience in custody reconciliation, portfolio operations, and asset servicing at global financial institutions including BlackRock and State Street Corporation. Deep expertise across the full trade lifecycle — cash reconciliation, position reconciliation, trade reconciliation, NAV validation, pricing controls, and exception management, spanning equities, fixed income, FX, derivatives, capital markets, and mutual funds. Proven ability to investigate reconciliation breaks, perform root cause analysis, and collaborate with prime brokers, custodians, counterparties, and internal stakeholders to ensure accurate portfolio reporting and operational risk mitigation.

Highly proficient in Aladdin, Bloomberg Terminal, SWIFT MT535, Euroclear, DTCC, and multi-system reconciliation environments. Recognised for attention to detail, analytical accuracy, client relationship management, and driving process improvements that enhance operational efficiency.

Investment Operations Analyst - BlackRock - Mumbai, India

(2024-09 - 2026-05)

• Execute daily cash, position, and trade reconciliation across equities, fixed income, bonds, funds, FX, and derivatives between internal Aladdin systems and prime brokers, custodians, transfer agents, trust banks, and counterparties. Supporting accurate AUM reporting and front-office portfolio management.
• Investigate and resolve discrepancies between investment manager records, custodians, and prime brokers; conduct root cause analysis and close reconciliation breaks within SLA timelines to prevent downstream NAV valuation errors.
• Perform daily and month-end NAV validation and portfolio pricing controls to deliver accurate client valuations, ensuring compliance with client mandates and regulatory standards.
• Monitor SWIFT MT535 custodian statements to validate holdings across multiple custodian relationships, escalating discrepancies proactively to minimise settlement and operational risk.
• Highlight and resolve position discrepancies for fixed income, equity, and fund securities between the investment manager and custodian, taking ownership of exceptions through to full resolution.
• Coordinate with internal teams (corporate actions, settlements, collateral) and external entities (custodians, prime brokers) for timely exception resolution and end-to-end operational risk mitigation.
• Identify trends in exception root causes through analysis of upstream and downstream operational functions; contribute to business process improvement initiatives that reduce recurring break volumes.
• Participate in team and external meetings to communicate, escalate, and prioritise exception resolution; support client reporting and ad-hoc data requests.
• Deliver high-quality client service internally and externally, addressing inquiries, performing controls, resolving problems, and mitigating risks for clients and firm partners.

Senior Operations Associate - State Street Corporation - Mumbai, India

(2021-04 - 2024-09)

• Managed income and cash reconciliation breaks for US and EMEA institutional fund mandates across equity and fixed income instruments including dividends and interest income.
• Manually validated reconciliation reports at fund and security level; reconciled daily cash and income break files to resolve discrepancies using TLM and MYSS platforms.
• Performed comprehensive accruals audit including AIDR, DRC, ex-date, pay-date, and 2150 events; reviewed income release control reports for dividends and fixed income coupon payments.
• Researched, resolved, and settled failing trades; interacted with counterparties, custodians, and clients for break resolution within SLA requirements.
• Reviewed custodian portals (MYSS, TLM) and utilised systems including IDA, IDC, DTCC, Bloomberg, MDS, and Euroclear in daily reconciliation operations.
• Manually reconciled accrual setups on investment manager records for equities, validating dividend receivables/payables via Bloomberg, IDS, and Euroclear.
• Prepared tax files, weekly MI reports, EOD reports, income break file reports, statistics reports, and operational dashboards for senior management governance and oversight.
• Provided coverage for State Street reconciliation governance calls and institutional client calls, communicating exception status and prioritising resolution.
• Mentored junior analysts, allocated tasks, and supervised team operations in the absence of the reporting line manager, consistently meeting senior management expectations.

Business Support Officer - CAMS (Computer Age Management Services) - Mumbai, India

(2019-02 - 2020-09)

• Established new customer accounts and advised investors on mutual fund portfolios aligned to financial goals, risk profiles, and investment horizons.
• Assisted clients with investment transactions, portfolio queries, and ongoing relationship management while maintaining strict client confidentiality.
• Researched and resolved investor issues on investment portfolios; provided guidance on various investment options in line with client needs and regulatory compliance.

Bachelor of Commerce - B.Com - VES College of Arts, Science & Commerce, Mumbai University (2018)