Senior Analyst at WPP Marketing Communications India Pvt. Ltd. (2022-06 – Present)
- Manage monthly expense report reviews for US and Canada in Workday ERP, ensuring accuracy, compliance, and tracking duplicate submissions.
- Prepare daily reports, SRM files, and dashboards, providing insights and trend analysis to support management decisions.
- Collected, analyzed, and documented business requirements and Functional Requirement Specifications (FRS) for process improvements.
- Handle daily emails and queries from branches, regions, and units within SLA/TAT, ensuring effective communication and adherence to policies.
- Analyze trends, KPIs, and operational metrics, providing actionable insights to improve efficiency and decision-making.
- Maintain and update dashboards and management reports, ensuring stakeholders have real-time visibility into performance.
- Collaborate with stakeholders across departments to gather requirements, resolve issues, and implement business solutions.
- Ensure compliance with internal policies and controls, minimizing operational and financial risk.
- Conducted variance analysis and reconciliations to identify discrepancies, improve reporting accuracy, and strengthen financial controls.
- Designed and implemented process improvement initiatives, resulting in enhanced operational efficiency and reduced cycle times.
- Performed root cause analysis on reporting errors and operational gaps, recommending corrective actions to prevent recurrence.
Senior Associate at Mettler Toledo Global Business Solutions India Pvt. Ltd. (2016-06 – 2022-06)
- Oversaw monthly expense report reconciliation for US, UK, and Swiss regions via Concur, ensuring compliance and accuracy.
- Analyzed, documented, and validated business requirements and Functional Requirement Specifications to support operational efficiency.
- Addressed and resolved queries from branches, regions, and units, maintaining seamless communication with stakeholders.
- Coordinated accruals, advance follow-ups, MIS, and managerial reporting within defined TAT/SLA timelines.
- Executed SAP-ERP operations, including LSMW uploads and batch payment processing, to optimize financial workflows.
- Enforced standard operating procedures and quality benchmarks, driving operational excellence and superior customer experience.
- Directed service delivery, process enhancements, and continuous improvement initiatives to achieve performance objectives.
- Developed and optimized business processes while managing staffing, recruitment, and performance strategies for a high-performing team.
- Monitored and analyzed key performance metrics to identify gaps, propose solutions, and enhance team productivity.
- Implemented automation tools and workflow optimization techniques to reduce manual effort and improve turnaround times.
- Collaborated with cross-functional teams to execute strategic initiatives and support business growth objectives.
- Supported client relationship management by ensuring timely resolution of escalations and maintaining high service standards.
Business Associate at Kelly Services Ltd. (2014-07 – 2016-06)
- Streamlined monthly expense report processes for US, UK, and Swiss regions using Concur, ensuring accuracy and compliance.
- Prepared and documented business requirements and functional specifications, enabling efficient process improvements and system implementations.
- Conducted risk and compliance checks on operational processes to ensure adherence to internal policies and regulations.
Business Associate at Veeraraghavan & Co. (2014-01 – 2014-07)
- Executed client portfolio management and financial advisory services, enhancing customer satisfaction and retention.
Loan Processor at Tata Capital Housing Finance (2013-03 – 2013-12)
- Processed housing loan applications, verified client financials, and assessed risk for accurate approvals.
Credit Processor at Veeraraghavan and Co. (2012-07 – 2012-12)
- Validated credit applications and mitigated risk through meticulous documentation checks.
Junior Executive at Cholamandalam Business Services Ltd. (2008-04 – 2011-03)
- Administered loan processing, account verification, and documentation for retail and SME clients.
