Manjit Das

Dynamic and analytical professional with a diverse background spanning data analytics, customer operations, and creative production. With a solid foundation in data-driven decision-making, I specialize in transforming complex datasets into actionable insights using SQL, Power BI, and advanced Excel modeling.

My professional journey includes experience as a Process Executive and Technical Support Trainer at Teleperformance Global Pvt Ltd, where I honed my skills in operations, team training, and process optimization. I am also an experienced filmmaker and content creator with over six years of experience collaborating with major brands like Levi’s, Xiaomi, and Decathlon. This unique blend of technical expertise in data analytics and creative storytelling allows me to approach problems with both logic and innovation.

I am highly motivated to leverage my skills in data analytics and operations to contribute to organizational success and am always eager to take on new challenges that require a blend of analytical rigor and creative problem-solving.

Process Executive / Technical Support & Trainer

Teleperformance Global Pvt Ltd (Apple Inc. Client) | Mohali, India

Sep 2024 – Jan 2026

Designed and maintained SQL- and Python-based operational dashboards and escalation reports, surfacing KPI trends across 1,000+ support cases to inform process-improvement initiatives.

Defined resolution logic, data definitions, and reporting workflows, ensuring data consistency and knowledge retention.

Built structured performance reports translating operational data into actionable insights, improving SLA adherence and satisfaction KPIs.

Led onboarding and knowledge-transfer sessions for new hires, bridging communication between technical and business audiences.

Bachelor of Commerce (B.Com), Gauhati University (2020–2023) | GPA: 7.18/10

Higher Secondary (12th), Chhaygaon College, AHSEC (2018–2020)