Manjit Kumar Rai

Results-driven Retail Store Operations Manager with 12+ years of progressive experience in large-format retail environments. Proven track record in managing end-to-end store operations, driving sales growth, and leading high-performing teams of 100+ members. Expert in P&L management, inventory control, visual merchandising, and shrinkage reduction.

Strong leadership presence with expertise in staff training, customer service excellence, and operational efficiency. Currently managing multi-department store operations at DMart with focus on profitability, compliance, and customer satisfaction.

Store Manager - Store Operations & Execution at DMart (Avenue Supermarts Ltd) (2023-09 – Present)

• Oversee complete store operations managing Core, Non-Core, Cash, Warehouse, GRN, HR, Purchase, and Accounts departments with 100+ team members including managers, officers, 3P staff, promoters, and facility personnel
• Drive sales performance and profitability through strategic planning, promotional execution, and KPI monitoring
• Achieve consistent sales targets by analyzing sales reports, customer trends, and implementing data-driven strategies
• Manage complete P&L responsibility ensuring optimal cost control and revenue maximization
• Lead recruitment, onboarding, training, and development of store staff while maintaining high engagement levels
• Conduct performance reviews, implement disciplinary actions, and motivate teams to exceed individual and collective targets
• Control inventory accuracy and minimize shrinkage through robust stock management, damage control, and loss prevention
• Coordinate with warehouse and suppliers ensuring timely replenishment and optimal stock levels
• Maintain exceptional customer service standards, resolve escalations effectively, and build long-term customer relationships
• Oversee cash handling, billing accuracy, and daily sales reconciliation with zero discrepancies
• Ensure 100% compliance with company SOPs, legal standards, and health and safety regulations
• Implement theft prevention, fraud control, and safety protocols reducing security incidents
• Organize staff schedules, holiday rotas, and shift patterns ensuring seamless 24/7 store operations
• Maintain visual merchandising excellence, store cleanliness, and layout optimization
• Prepare and submit comprehensive daily, weekly, and monthly reports to regional management
• Support internal audits, inspections, and coordinate with head office teams on strategic initiatives

Production Manager - Production, Warehouse & Logistics at Adecco India Pvt Ltd (2022-06 – Present)

• Manage end-to-end production operations including manpower allocation, machine utilization, and material planning
• Coordinate production schedules to meet delivery targets and customer demand with 98% on-time delivery rate
• Ensure optimal resource utilization achieving targeted production efficiency while maintaining quality standards
• Streamline process improvements reducing waste by 15% and enhancing overall productivity
• Collaborate with procurement, logistics, maintenance, and quality assurance teams for seamless operations
• Maintain strict adherence to safety standards, SOPs, and statutory regulations with zero safety incidents
• Analyze production data identifying trends and insights for strategic decision-making through MIS reporting
• Track key performance indicators monitoring operational efficiency and implementing corrective actions
• Manage inventory levels of raw materials and finished goods preventing stockouts and overstock situations
• Coordinate machine maintenance scheduling reducing breakdowns and minimizing downtime by 20%
• Mentor, train, and assess production staff performance enhancing skill levels and productivity
• Support continuous improvement initiatives including 5S, Lean, Kaizen, Poka Yoke, and 7QC tools

Production Engineer - Operations at JSW Steel Limited (Jindal Group) (2018-05 – 2022-06)

• Planned, managed, and optimized manufacturing processes achieving maximum efficiency and quality output
• Developed and implemented production schedules consistently meeting delivery targets
• Monitored daily production activities ensuring smooth workflow and minimal disruptions
• Identified process bottlenecks and applied continuous improvement techniques (Kaizen, 5S, 7QC tools)
• Ensured 100% compliance with quality standards, SOPs, and safety regulations
• Coordinated with maintenance teams minimizing machine downtime and maximizing equipment availability
• Analyzed production data reducing wastage by 12%, rejection rates, and overall manufacturing costs
• Managed manpower allocation, shift planning, and productivity optimization across production lines
• Supported new product development (NPD) and process trials ensuring successful implementation
• Implemented 5S, TPM, and safety practices on shop floor improving workplace organization and safety

Junior Engineer - Quality Management at JSW Steel Limited (Jindal Group) (2011-06 – 2014-06)

• Assisted in implementing and maintaining Quality Management Systems (QMS) aligned with ISO 9001/IATF standards
• Conducted incoming, in-process, and final inspections of raw materials, components, and finished products
• Supported senior engineers in quality audits, internal inspections, and compliance verification
• Monitored process quality parameters ensuring adherence to approved specifications and SOPs
• Identified quality defects and non-conformities, assisted in root cause analysis (RCA), and CAPA implementation
• Coordinated with production, engineering, and stores teams to resolve quality issues promptly
• Utilized quality tools including 7 QC tools, Pareto analysis, Fishbone diagrams, and check sheets
• Supported process improvement initiatives reducing rejection rates and improving product quality

Bachelor of Engineering (B.E.) in Mechanical Engineering – RKDF University / RKDF College of Engineering (2014 – 2018)

Diploma in Computer Science – Rajasthan Vidyapeeth University (2008 – 2011)

10th Standard in Physical Sciences – Bihar Board Patna (2006 – 2007)