Manjot Singh

As the Product Manager at Convozen.AI, I have driven the development of innovative AI-driven solutions for conversation analytics, enabling businesses to gain deeper insights into customer interactions across multiple channels. I successfully led the implementation of an AI-assisted audit copilot, significantly enhancing productivity and streamlining processes for manual auditors. Additionally, I launched an AI-powered learning management system that automated performance tracking and personalized training for contact center staff, resulting in improved operational efficiency.

I played a crucial role in automating interaction audits, achieving industry-leading standards and scaling audit capabilities dramatically. My focus on customer insights led to the identification of key factors influencing business factors of clients. I also expanded our product support to include diverse communication channels, resulting in a rebranding initiative that enriched multi-channel customer engagement.

Throughout my tenure, I successfully managed cross-functional teams and fostered long-term client relationships, contributing to significant revenue growth.