Manju Kumar

Dynamic and results-driven professional with 18+ years of international & domestic experience across the travel & corporate wellness industries. Skilled at driving sales growth through meaningful client relationships, developing revenue strategies, and ensuring operational excellence. Adept at building cross-functional collaboration and guiding teams to deliver customer-centric outcomes.

Senior Client Cultivator at Miraaya Innovative Learning Pvt. Ltd. (2018-09 – Present)

• Spearhead client acquisition and retention for Happiitude's Positive Psychology and Well-Being programs.
• Conduct pre-counseling sessions, identify growth opportunities, and design tailored learning solutions.
• Fortify sales processes and communication pipelines, resulting in improved engagement and conversion rates.
• Coordinate with trainers, operations, and marketing teams to ensure consistency in program delivery and participant satisfaction.
• Manage administrative functions including accounting, recruitment, and onboarding.

Assistant Manager, Sales at Thomas Cook India Pvt. Ltd. (2011-02 – 2014-03)

• Drove sales for FIT (Free Independent Travel) and GIT (Group Inclusive Tour) products, consistently surpassing revenue goals.
• Created customized international itineraries and provided expert travel and visa consultation.
• Onboarded over 100 new travelers and maintained a 70% client retention rate through service excellence.
• Streamlined payment processes and resolved on-tour issues with effective alternate arrangements.

Head of Operations at Sondeos, Cimentaciones, Recalces (2006-10 – 2009-10)

• Managed client communication, project billing, and contract compliance for a major construction firm.
• Recovered overdue payments pending for over two years through structured negotiation and follow-ups.
• Oversaw material accounts, conducted monthly audits, and coordinated between finance and site operations teams.

Branch Sales Lead to Area Sales Manager at HALCÓN VIAJES (2003-04 – 2006-09)

• Supervised five branch offices with a 10-member sales team, ensuring consistent performance and client satisfaction.
• Led sales of tour packages, implemented pricing updates, and developed competitive travel itineraries.
• Promoted from Branch Sales Lead to Area Sales Manager on the back of superlative client retention & quick TAT on complaint resolution.

Ground Staff Intern at Air Europa Airlines (2001 – 2002)

• Supported check-in and boarding operations, enhancing passenger experience.

Professional Diploma in Airline Ground Services – Escuela de Delicias, Madrid

Secondary School – Calderón de la Barca School

Spanish Teacher Program – Cálamo & Cran, Madrid

Courses in Advanced Accounting, Marketing Management & Quality Control – Masercisa, Madrid