Manju Priya

Detail-oriented and analytical Software QA Tester with a background in Computer Science Engineering and hands-on experience in manual and automated software testing. Proficient in Java, Selenium WebDriver, TestNG, Cucumber, SQL, and API testing via Postman. Proven ability to write comprehensive test plans, execute functional/regression test suites, and track defects using Jira.

Strong track record in customer-facing roles, combining technical expertise with exceptional problem-solving and communication skills.

Software Testing Intern at Qspiders (2025-01 – Present)

• Authored, reviewed, and executed test cases for web applications to ensure alignment with business requirements.
• Performed functional, integration, and regression testing across multiple sprints.
• Identified, documented, and tracked software defects to closure using Jira.

Associate Customer Support Executive (Amazon Process) at Sutherland Global Services (2023-01 – 2024-12)

• Resolved 50+ daily technical and order-related queries via email and live chat while exceeding SLA benchmarks.
• Managed blended e-commerce support, troubleshooting user issues with digital processes and online navigation.
• Updated and maintained customer databases with 100% data accuracy in CRM software.

Customer Support Executive at State Bank of India (RBO) (2021-01 – 2023-12)

• Processed 35+ loan applications monthly (Home Loans, Personal Loans) with a 98% data accuracy rate.
• Analyzed client financial requirements to cross-sell relevant banking products and resolve account inquiries.

B.E. in Computer Science & Engineering – Karpaga Vinayaga College of Engineering (2017-01 – 2021-12)

Higher Secondary Certificate (HSC) – Sri Ramakrishna Hr. Sec. School (2017-01 – 2017-12)