Manjunath Acharya

Technical Specialist with 13+ years of experience in Enterprise Monitoring, IT Infrastructure Monitoring, and IT Operations Management (ITOM). Extensive expertise in OpenText/Micro Focus Operations Bridge Manager (OBM/OMi), SiteScope, NNMi, LogicMonitor, and ManageEngine Applications Manager. Proven track record in monitoring implementation, administration, migrations, upgrades, integrations, troubleshooting, and production support across large-scale enterprise environments.

Strong experience supporting Windows, Linux, and Unix platforms with ITIL-based operational processes.

Technical Specialist - HCL Technologies - Bangalore, India

(2022-07)

Administer and support OBM, OMi, OMC, NNMi, and SiteScope environments. Perform tool upgrades, migrations, integrations, and health checks. Configure monitoring policies and event management solutions. Support large-scale enterprise monitoring environments.

• Administration and support of OBM 12.30 environments
• Event Management, Event Correlation, and Topology-Based Event Correlation (TBEC)
• Monitoring policy creation and deployment
• OBM Health Checks and Performance Tuning
• Integration with SiteScope, NNMi, Operations Agent, and ServiceNow
• Dashboard, RTSM, and Event Perspective configuration
• Installation, configuration, and troubleshooting of Operations Agent (OA)
• Agent deployment using Agent Installation Packages
• Policy deployment and management through OBM
• Monitoring Windows, Linux, and Unix servers
• Troubleshooting agent communication issues
• Certificate management and agent synchronization
• Log analysis and agent performance troubleshooting
• Agent upgrades and migration activities

OSS Consultant - Data Intensity

(2018-01 - 2022-07)

Managed SiteScope, LogicMonitor, Emite, and ManageEngine environments. Supported monitoring for 100+ customer environments. Implemented monitoring solutions and resolved critical incidents.

Monitoring Engineer - JDA Software

(2015-08 - 2018-01)

Administered SiteScope and NNMi platforms. Supported multiple customer environments with proactive monitoring.

• Fixing Heart beat issues on Sitescope
• Fix the alert log exception related problems on Sitescope
• Disable/Enable the monitors during any maintenance/activity performed by other teams/customer based on their request
• Setting up dependency monitors for Baseline, Services & Database monitors
• Addressing CPU consumption issue on SiteScope machine
• Addressing physical memory consumption issue on SiteScope machine
• Clearing JAVA hprof files and clearing unwanted cache, history to validate issue on Diskspace
• Adding a remote server and configuring connection properties, so that SiteScope can monitor systems and services running in remote environments
• Fixing the Performance/Unexpected shutdown issues on Sitescope box
• Configuring email address to trigger alert notification via email integration
• Generating Quick, Monitor reports and setting up the scheduled report
• Scheduling the Monthly, Weekly reports based on the customer request
• Configuring monitors like CPU, Memory, Disk, Ping, Services, Logfile, URL monitors and which is available from HP SiteScope tool
• Work with HP Support team if any master config changes
• Initiate P1 ticket for any individual SiteScope unavailability issue and will fix the issue as per SLA
• Solving Database driver error by reinstalling the driver on correct path
• Install new sitescope and make sure the configuration availability as per requirement
• Migration sitescope from older version to newer version
• SSBackup configuration
• Modifying script in target Linux machine based on error in sitescope like content match error

SiteScope Administrator - 3i Infotech

(2012-09 - 2015-08)

Managed SiteScope and BSM monitoring environments. Supported 2000+ servers and created dashboards and reports.

Diploma - Electronics & Communications

Apprenticeship Training - Electronics & Mechanic

SSLC