REGIONAL OPERATION MANAGER - SHREE MARUTI INTERGATED LOGISTICS LIMITED - Bangalore, Karnataka
(2026-01)
Managed a 1.25 lakh sq. ft. warehouse in Bangalore along with 15 mini branches across Karnataka. Directed end-to-end logistics operations covering First Mile, Middle Mile, and Last Mile delivery. Owned and managed complete P&L responsibility for the Karnataka region, ensuring profitability and cost control.
- Led a team of 300+ blue-collar employees and 10 on-roll staff (06-Operations, 01-MIS, 01-IT, 01-HR & 01-Admin)
- Oversaw transportation network including 15+ National Linehaul vehicles (32 ft) and 100+ Zonal vehicles (Bolero, 14 ft, 17 ft, 20 ft)
- Ensured smooth daily operations with focus on efficiency, service quality, and customer satisfaction
- Managed vendors and delivery partners, ensuring compliance with SLAs and operational standards
- Consistently achieved SLA targets, improving overall service performance and client trust
- Maintained key operational metrics: Zero shipment ageing (>1 day) Inscan vs Out scan accuracy adherence, High First Attempt Delivery success rate
- Ensured compliance with E-way Bill and Part B generation processes
- Implemented 5S standards and hub hygiene practices, ensuring clean and compliant warehouse environments
- Ensured proper display of statutory documents and maintenance of all assets in good condition
- Optimized Vehicle utilization (Manifest-based) Bag weight utilization (Air & Surface)
- Hub processing productivity (Shipments vs Headcount) Vehicle & rider delivery productivity
- Conducted daily and weekly review sessions with internal teams and Channel Partners (CPs) to drive performance and operational improvements
OPERATION MANAGER - SAMPARK GLOBAL LOGISTICS
(2023-01 - 2026-01)
Responsible to lead the key logistics priorities and targets for the region, identify the major opportunities to improve the performance, initiate corrections and give support in all logistics area. Directed and optimized all aspects of logistics operations.
- Resolved all on-site aspects of the logistics, supply chain and customer operation
- Made sure that each stage of distribution delivery process is processed on time
- Resolved the problem of transportation, logistics system, imports or exports and customer issue
- Developed and implemented last mile delivery
- Oversaw, directed and optimized staffing, manpower and for the logistics Centre
- Met cost, productivity, accuracy and timeline targets
- Maintained metrics and analyzed data to access performance and implement
- Responsible for managing the daily freight schedule of the region
- Planned and monitored inbound and outbound deliveries to ensure all processes will be done
- Worked as a team to achieve the company targets and projects
- Worked with stakeholders with ability to handle multiple projects
ASST MANAGER OPERATION - DTDC EXPRESS LTD
(2021-01 - 2023-01)
Handled round the clock operations on 1 lakh sq.ft Hub and Terminal cargo. Managed the load of outbound and inbound altogether handling per month is 500 tons. Directed the strength of 200 employees round the floor operation on shift.
- Built and executed productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Managed safety, quality, productivity, and customer delivery promises
- Followed up with missing shipments, shorts landed, and miss route consignment
- Managed and reviewed warehouse operational policies, standards and procedures in accordance to warehousing business and customers' needs
- Coordinated with airline and co-loaders regarding the air connection
- Tracked and traced all connection shipments with till reaches to destination
OPERATION TEAM LEADER - GLOBAL CARGO SERVICE PVT LTD
(2020-08 - 2021-02)
Managed communication with international agents concerning bookings and negotiated handling fees and other origin costs. Supervised daily operations and managed multiple departments.
- Negotiated freight rates with shipping lines, Agents & Air lines
- Supervised daily operations, including the oversight of shipments, tracking deliveries, and resolution of any arising issues
- Handled departments including customer service, Operation and Admin
- In-charge of Pricing & negotiating rates from airline partners
- Collaborated with various departments, such as sales, finance, and operations, to ensure a seamless customer experience
- Trained and managed staff to meet performance expectations and deliver exceptional customer service
- Cultivated and maintained robust relationships with existing clients and stakeholders
- Prepared and delivered regular reports to senior management
- Ensured effective liaison with agents and coordinated arrangement of shipments
- Negotiated with Forwarder to the lowest best price with comprehensive payment terms
- Approved bookings for container and freight pick up and ensured coordination for shipments
- Took responsibility for the shipment from its origin country until the shipment was delivered to the Warehouse
- Assisted to prepare Authorization letter and sent to forwarder together with shipping documents for clearance of the goods from the port
- Issued Delivery Order by air shipments
EXECUTIVE - INTERGLOBAL AVIATION CARGO
(2018-09 - 2020-01)
Checked and finalized flight and follow-up actions on discrepancies. Coordinated cargo operations and ensured efficient workflow and resource allocation.
- Ensured that consignees of special cargo (e.g. perishable, livestock, valuable cargo etc.) are informed to collect their shipments
- Ensured the documents collected by OA (Documents) are correct
- Coordinated with Cargo Mangers and Duty Mangers to maintain the cargo tonnage report
- Prepared the UWS (unit load statement) thought Microsoft excel and ensured that the number of side-by-side pallets, lower deck pallets and tale position is correct and not exceed on the aircraft ULD (Unit load device) standard configuration
- Maximized efficiency with well-organized workflow and resource allocation within their responsibility and span to comply with transit time target and KPI
- Ensured proper packing, Marking & Weight is there on the packet/AWB before & Cargo is dispatched from warehouse properly/with all relevant documents
- Documented daily export flight
- Maintained the files which is related to export and imports
OPERATION AGENT - FEDERAL EXPRESS PVT LTD
(2013-02 - 2018-09)
Monitored and controlled all activities within the Cargo Terminal on a shift basis. Prepared rosters and ensured compliance with airline requirements and company procedures.
- Prepared the roster of the team s per the operational requirements
- Monitored cargo acceptance operation, and ensured that they conform to airline requirements and company procedures
- Ensured that all cargo vulnerable cargo, valuable cargo, perishable cargo & dangerous goods are handled as per Cargo Procedure Manual
- Ensured that documentation at the acceptance and cargo acceptance at truck dock are performed in a timely manner as per the performance standards
- Ensured physical presence while screening of sensitive shipments
- Highlighted to Duty Manger (Cargo) if booked cargo is accepted after Cut off time
- Prepared and verified accurate cargo documentation, including monitoring of consignment
- Updated flight handling reports including identification and monitoring of irregularities and discrepancies
- Dispatched post flight information to the correct departments in a timely manner
- Prepared load plans for outbound flights ensuring all transit and destination
- Ensured that the station maintains required ULD stock levels and excess units are either returned to Hub or up line stations as required and that damaged units
WAREHOUSE COORDINATOR - MENZIES AVIATION BOBBA CARGO TERMINAL
(2011-01 - 2013-01)
Managed cargo breakdown, documentation, delivery, and tracking operations. Ensured accurate handling and stowing of shipments in designated locations.
- Ensured that all ULDs and Bulk received a according to freight and mail delivery sheet (FDS)
- Breakdown and scans all the shipments by using (HHT) handheld terminal and stowed the shipments in its correct designated location
- Raised any discrepancy irregularities of the shipments such as (FDCA) found cargo (MSCA) missing cargo, damaged conditions or poor packing etc
- Cross checks the documents with the manifest to confirm that the shipment is a accompanied by the documents
- Monitored the irregularities in documents such as MAWB, FDAW, ORIGINAL DOX, and MISSINGCONSOL
- Inputted the master AWB and HWB bill of all AUH CONSOL shipments in the cargo pot system
- Delivered the goods according to the delivery order and delivery slip
- Conducted survey if any damages noticed on the delivery
- Updated once its physically delivered to the consignee or agent
- Located and forwarded that shipment which are not located for the build-up
- Conducted regular warehouse inventories and updated the system if any mismatch in location
- Alerted the airlines
