12 Yrs Corporate Experience
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To create a niche for myself in a competitive environment. To contribute constructively & positively towards the growth of the Organization & to eventually develop myself professionally.
End to end communication to support business
Ensuring Stock availability as per customer requirement
Training New bees : Giving in depth process knowledge in training
Hand Holding: Support team, especially new members, for process adherence.
Communicating with customers and solving their doubts, if any.
Report generation for various stakeholders as per their requirements.
Plant visits: Conducting Students industrial visits.
Executive – Sales Support Jul 2015 to Nov 2016
Tech support : Giving all required technical support to field force for SFDC
Communication: Providing recent updates to field force via mails / SMS
Feedback: Communicating with zonal managers over a call to get feedback and solve pending queries, if any.
Executive – Customer Relations Feb 2012 to May 2015
Q&A for in-house quality checking for outbound calls
Conducting product trainings for new joiners
Readiness of training material for recruits
Handling customer enquiries via various media
Acting as a liaison between various departments. Keeping their communication intact.
Generating CRM: Generating and printing customer specific identity number across locations.
Data Collation: Adding and maintaining new web enquiries across sources.
Firstsource Solutions Pvt. Ltd
Customer Service Associate June 2010 to June 2011
Handling inbound queries for internet and landline connections.
Handling inbound queries about payments, due dates and deductions etc
Outbound calls for payment reminder, adjustments etc.
Teacher Dec. 2006 to May 2007
Teaching Science for 8th, 9th and 10th Std students
Counseling students & their parents
Extra coaching for weak students.
M.Sc.
B. Sc.
