Banquet Manager - Radisson Blu Resort, Goa - Cavelossim, Goa
(2022-06)
- Handling 180 cover Upperdeck (Multi-cuisine Restaurants), 48 Cover Greco RESTAURANT, 132 Keys Room Service
- with 4 Banquet Hall
- Report to General Manager and M.D.
- Oversee the daily operations of outlet for efficient operation
- Ensure brand standard should be maintained by all team members
- Plan and assign daily workloads to outlet associates
- Check email on daily basis & making I.O.C and giving to other dept
- Organize the marketing activities, such as promotional events and discount schemes and happy hours
- Treats all team member fairly with respect
- Create and execute plans for department sale, profit and staff development
- Establish operational strategies to meet quality and customer service standard
- Develop marketing strategies to improve sales and profitability
- Maintain the outlet facility, hygienic and cleaning
- Interview and hire associates for outlet operations
- Making duty roaster & leave to handle staff off & dividing the section or duty allocation
- Taking briefing & training on shift before operation
- Schedule orientation and job training to outlet associates
- Organize regular meetings with F&B Manager to discuss about issues and updates
- Analyze and resolve problems in a timely and accurate manner
- Organize Banquet conference, special events and entertainment to the guest
- Address customer's queries courteously and ensure customer satisfaction
- Oversees optimal utilization of seating capacity & up selling techniques for constant improvement of outlet A.P.C.
- Attended special request and need of each guest and took feedback from the guest as needed and passed to the management
- Ensuring availability, proper handling storage & effective control of all service equipment and accessories in order to achieve smooth operation
- Managed small and large scale events, conferences and seminars
Restaurant Manager - ACRON WATER FRONT RESORT - Baga, Goa
(2021-12 - 2022-06)
- Handling 102 Cover The RIVER Restaurant (Multi-cuisine Restaurants) and Neptune Bar
- 2 Banquet hall and Room service
- Report to G.M.
- Member ITC Hotel Group
Restaurant Manager - HOTEL LACALYPSO - Baga, Goa
(2021-03 - 2021-12)
- Handling 102 Cover The LA-CAFE (Multi-cuisine Restaurants) and LA-SHACK 72 Cover
- 2 Banquet hall and Room service
- Report to F&B Manager and G.M.
Restaurant Manager - FORTUNE ACRON REGINA - Goa
(2018-09 - 2020-03)
- Handling 102 Cover The Orchid (Multi-cuisine Restaurants) and Neptune Bar 36 Cover (Coffee Shop)
- 2 Banquet Hall and Room service
- Report to F&B Manager and G.M.
- Member ITC Hotel Group
Restaurant Manager - RESORT RIO - Goa
(2017-12 - 2018-09)
- Handling 150 cover Pickled Mango (Multi-cuisine Restaurants) and Rio Bar 52 Cover (Coffee Shop)
- Report to F&B Manager and G.M.
- FIVE STAR DELUX HOTEL
- Carlson Rezidor Group
Asst. Restaurant Manager - Radisson Hotel - Candolim, Goa
(2015-01 - 2017-12)
Captain - THE O HOTEL - Candolim, Goa
(2011-08 - 2015-01)
- Handled 82 cover coffee shop (KITSCH), Room Service, Lobby Bar & Banquet also
- Report to the Restaurant Manager and F&B Manager
- Responsible to meet the budget a customer feedback
- Making duty roaster & leave to handle staff off & dividing the section or duty allocation
- Taking briefing & training on shift before operation
- Handling guest service operation with taking order & with leading the team
- Making month end report and daily sales report, liquor inventory, Breakage report comment card, Restaurant closing report
- Leading the team to work as a team work
- Planning with the manager to operate the team and operation the out-late
- Assisting my restaurant manager & handling shift absent of rest manager
F&B Steward - LA CALYPSO Hotel - Baga, Goa
(2010-11 - 2011-08)
- Worked in 72 covers multi-cuisine restaurant (LA SHACK) and 52 cover coffee shop
- Welcome to the guests, greeting, and escort to the table
- Perform all necessary tasks to serve food and beverage according to the standard and operating manual of the Hotel
- Responsibility for all service, preparation before, during and after service
- First read the Log book & to be checked Availability and Not -Availability for the kitchen and bar
- Take the maintenance records of reservation, coordinate sitting and distributing the guests in the outlet
- Ensures breakages & Spoilage in the outlet are kept to minimum
- Provides accurate information, recommendation to the guest on any query regarding Hotel, local area etc
- Taking guest feedback
F&B Steward - AZZARO RESORT AND SPA - Gujarat
