Manohar Kamaraj

Results-focused retail and F&B operations professional with 10+ years of experience across QSR, restaurants and retail. Joined KPN Fresh as a Store Manager and progressed to Multi-Unit Manager, taking responsibility for 4 stores. Experienced in multi-store operations, P&L, food cost, inventory control, manpower planning, customer service, compliance, audits and team development.

Multi-Unit Manager / Store Manager at KPN Fresh (2024-03 – Present)

Career Progression: Joined KPN Fresh as Store Manager and promoted to Multi-Unit Manager, handling operations and performance of 4 stores.

• Manage daily operations and overall performance across 4 retail stores.
• Lead Store Managers and frontline teams through recruitment, training, deployment, attendance and performance management.
• Drive sales, profitability, customer service and operational excellence across multiple locations.
• Monitor P&L, food cost, manpower cost, shrinkage and controllable expenses.
• Control inventory, GRN, stock accuracy, expiry, wastage, availability and shortage prevention.
• Review daily sales, cash/online settlements, operational reports and store KPIs.
• Conduct store audits and ensure compliance with SOPs, food safety, hygiene and safety standards.
• Identify operational gaps and implement corrective actions to improve store performance.
• Coach teams to achieve business targets and maintain consistent standards across all 4 stores.

Restaurant Manager at Junior Kuppanna Pvt Ltd (2022-12 – 2024-03)

• Managed restaurant operations, staffing, customer service, inventory and supplies.
• Handled financial controls, budgeting, reporting, cost control and menu coordination.
• Organized promotions and ensured licensing, health and safety compliance.

Assistant Restaurant Manager at WOW Momo Foods (2019-12 – 2021-08)

• Managed staffing, training, customer service, payroll/budgets, inventory, records, opening/closing and scheduling.

Shift Manager at Oriental Cuisines (2017-01 – 2019-12)

• Managed shifts, staff delegation, training, customer service, inventory, scheduling and administration.

Trainee at Captain Hilarity Inn Hotel Pvt Ltd (2016-01 – 2017-12)

• Handled guest service, team training/coaching and SOP maintenance.

Operations Trainee at Cafe Coffee Day (CCD) (2012-09 – 2015-06)

• Worked across barista and service responsibilities, equipment care and customer service standards.

Diploma in Hotel Management – Amrita International Institute of Hotel Management (2015)

10th Standard (2009)