Manohar Thota

CyberArk PAM L2 Support Engineer with 4 years of experience in CyberArk administration, production support, and troubleshooting. Skilled in Vault, PVWA, CPM, PSM, PSMP, PTA, AIM/CCP, Credential Provider, Active Directory, Windows, Linux, and ITIL. Experienced in account onboarding, safe provisioning, password management, Master Policy configuration, LDAP/SAML integration, backup and DR activities, AutoIt-based connector development, and ServiceNow ticket handling while ensuring SLA Compliance.

Senior Analyst - Data Marshall Pvt Ltd - United States

(2024-11)

Client: Wellstar | United States

• Managed CyberArk Vault and DR Vault with continuous monitoring, health checks, and alerting.
• Onboarded privileged accounts using PUU, Account Discovery, Account from File, and REST API methods.
• Integrated LDAP and SMTP with CyberArk for directory-based authentication and automated notifications.
• Implemented and configured CPM, PVWA, PSM, PSMP, and Vault components across the environment.
• Configured master policies: Dual Control, Check-in/Check-out, One-Time Password (OTP), logon workflows.
• Led bulk account onboarding, safe provisioning, and enterprise-wide policy enforcement initiatives.
• Delivered knowledge transfer sessions and trained new team members on CyberArk PAM operations.
• Managed incidents, service requests, and changes within defined SLA timelines via ServiceNow.

Analyst - CorroHealth Infotech Pvt Ltd - United States

(2023-09 - 2024-10)

Client: Carolina East | United States

• Performed greenfield CyberArk Core Components Installation & Configuration from scratch.
• Set up and validated Disaster Recovery environment including full failover and failback procedures.
• Conducted daily security health checks and system monitoring across Vault, CPM, PSM, and PVWA.
• Configured LDAP and SMTP integration for authentication and event-driven notifications.
• Implemented master policy configurations: Dual Control, Check-in/Check-out, and OTP access controls.
• Developed password policies; performed reconciliation and synchronization troubleshooting.
• Authored SOPs, operational runbooks, and security process documentation for the client.
• Collaborated with Security and IT teams to ensure compliance and ongoing audit readiness.

Analyst - Gebbs Healthcare Solutions - United States

(2022-06 - 2023-08)

Client: Fresenius | United States

• Created Platforms, added exceptions to the platforms, created safes, added users, and granted relevant permissions to safe members.
• Onboarded accounts such as Windows, Unix/Linux, and database accounts as per the standard operating procedure.
• Gained knowledge of DC-DR failover and DR-DC failback mechanisms.
• Performed administrative tasks including Safe creation, Policy creation, and Platform management.
• Performed bulk account onboarding using password upload utility.
• Worked on account discovery processes.

B.Com - Computer Applications - Karamveer Bhaurao Patil College