Manoj

Dedicated Process Associate with over 3 year of experience in efficiently managing order management, maintaining high-quality standards, and building strong client relationships. Proven ability to meet tight deadlines and deliver accurate results within specified cutoff times. Skilled in data analysis, problem-solving, and effective queue management.

Detail-oriented professional with a commitment to maintaining accuracy and resolving issues promptly. Strong communication skills and a track record of collaborating with team members and clients for streamlined workflow.

Process Associate - Eteam Infoservices Pvt. Ltd

(2022-06 - 2025-06)

Working in Accenture as contract basis with the employee of eTeam Infoservices PvtLtd.

• Managed the queue based on the volume inflow.
• Processed received orders within the given cutoff time.
• Processed orders with time constraints, meeting respective Key Performance Indicator (KPI) quality standards.
• Established and maintained effective internal and external client relationships within the assigned area of responsibility, providing guidelines as needed.
• Consolidated Quality Assurance (QA) reports, identified users committing errors, and provided feedback to improve KPI scores.
• Analyzed tickets that were incorrectly canceled by users, cross-verified, and reworked on the same ticket if necessary to confirm on-time order fulfillment without delays.
• Applied quality Assurance methodologies to measure output quality
• Picked up additional tasks to aid team success
• I have maintained the trackers which contains more date which helps in future reference

B.COM - Govt,First Grade College , Holenarasipura (2020) Hassan, Karnataka