Manoj Biswas

TO TAKE UP A POSITION IN A PROFESSIONAL ATMOSPHERE WHERE MY KNOWLEDGE CAN BE ENHANCED THROUGH EXPERIENCE FOR DEVELOPMENT OF MY CARREER

State Head - VGM Consultants Ltd. - West Bengal

(2023-04)

• Handling Collection Secured and Unsecured Pool Entire West Bengal
• Drive recovery targets for Secured and Unsecured Pool
• Ensure appropriate target allocation within team members under the assigned
• Ensure exceptional customer service and act as a point of contact for any concerns or grievances of customers. Formulate strategy for the team to maximize recovery from the pool
• Ensure the efficiency of team and the smooth functioning of the branch activities
• Conduct random field visits to ensure that all field activities are being carried out as per laid down process and policy
• Identify manpower requirements in the branches and coordinate with HR to fill in the required vacancies
• Supervise the team-members in their day-to-day workings and lead them to
• Adherence audit and customer complain

Business Head - Haldipara O Gayesh G.P.S.K.U.S. LTD. - Haldipara

(2018-03 - 2023-03)

5 years' Work

• Business plan preparation for the branch with regular performance tracking
• Target setting for individual sales & collection officers as well as the branch and monitoring achievement rates
• Monitor the client relations and payment schedule
• Ensure the collections target for the branch are met on an on-going basis
• Develop performance standards and communicate the Key Performance/Result Areas (KPA/KRA) & Key Performance Indicators (KPIs)
• Manage the branch team in an effective manner resulting in employee satisfaction

Assistant Branch Head - Manappuram Finance Ltd.

(2012-01 - 2018-02)

6 years' Work (GOLD LOAN)

• Direct all operational aspects including distribution operations, customer service, administration, sales, Collection
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of branches personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Insurance Advisor - Bajaj Allianz life insurance co.ltd

(2007-08 - 2011-02)

4 years' work

Postgraduate in Management - Management - Gandhi Academy of Management Study, (Kol.) Affiliated to ANNAMALAI UNIVERSITY (2010)

B.A - The University of Kalyani (2008)

Higher Secondary Examination - W.B.C.H.S.E. (2005)

Secondary Examination - W.B.B.S.E. (2002)