State Head - VGM Consultants Ltd. - West Bengal
(2023-04)
- Handling Collection Secured and Unsecured Pool Entire West Bengal
- Drive recovery targets for Secured and Unsecured Pool
- Ensure appropriate target allocation within team members under the assigned
- Ensure exceptional customer service and act as a point of contact for any concerns or grievances of customers. Formulate strategy for the team to maximize recovery from the pool
- Ensure the efficiency of team and the smooth functioning of the branch activities
- Conduct random field visits to ensure that all field activities are being carried out as per laid down process and policy
- Identify manpower requirements in the branches and coordinate with HR to fill in the required vacancies
- Supervise the team-members in their day-to-day workings and lead them to
- Adherence audit and customer complain
Business Head - Haldipara O Gayesh G.P.S.K.U.S. LTD. - Haldipara
(2018-03 - 2023-03)
5 years' Work
- Business plan preparation for the branch with regular performance tracking
- Target setting for individual sales & collection officers as well as the branch and monitoring achievement rates
- Monitor the client relations and payment schedule
- Ensure the collections target for the branch are met on an on-going basis
- Develop performance standards and communicate the Key Performance/Result Areas (KPA/KRA) & Key Performance Indicators (KPIs)
- Manage the branch team in an effective manner resulting in employee satisfaction
Assistant Branch Head - Manappuram Finance Ltd.
(2012-01 - 2018-02)
6 years' Work (GOLD LOAN)
- Direct all operational aspects including distribution operations, customer service, administration, sales, Collection
- Assess local market conditions and identify current and prospective sales opportunities
- Develop forecasts, financial objectives and business plans
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branches personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
Insurance Advisor - Bajaj Allianz life insurance co.ltd
(2007-08 - 2011-02)
4 years' work
