Senior Oracle Financials Consultant / Customer Incident Manager — EBS R12 - Tietoevry Tech Services India Pvt. Ltd. - Pune
(2008-06 - 2025-05)
Senior functional lead within a global Oracle EBS practice, delivering implementation advice, AMS/production support, and incident management for telecom and pharmacy clients across Nordic and APAC. Sole accountable lead for Oracle Financials (AP, AR, GL) spanning multiple business units and a 17-year continuous engagement.
- Provided end-to-end Oracle Financials functional expertise — AP, AR, GL— across AMS/production support and implementation projects; related Oracle product functionality to client business processes and offered practical implementation advice to meet diverse business scenarios.
- Configured and maintained multi-org, multi-currency, and global finance setups: chart of accounts, ledger sets, AP payment terms and invoice accounting, AR transaction types and aging.
- Led period-end close (MEC) governance: pre-MEC planning, GL Trial Balance reconciliation, AP/AR subledger close, revaluation and translation run — consistently delivering on-time close across all business units and demonstrating the ability to manage pressure during financial close cycles.
- Owned GL-to-AP and GL-to-AR reconciliations, resolved Trial Balance exceptions.
- Offered implementation advice to finance and business stakeholders by mapping Oracle Financials product functionality to their specific business processes — workshops on revaluation accounting, invoice and payment flows, AR aging.
- Served as primary AMS responder for service incidents and enhancement requests: root-cause analysis, Oracle SR management with Oracle Support, patch application, and fully documented solutions (MD050, TE040, quality reviews) following strict SDLC standards before every production migration.
- Led SIT and UAT cycles for change-request deployments; authored test scripts (TE040 / CV040), tracked defects in JIRA and HP Quality Centre, and managed formal user sign-off — achieving zero-defect production migrations across all CR deployments.
- Led and mentored team members, allocated tasks across the onsite-offshore model, and maintained consistent documentation standards — demonstrating strong ownership and accountability across a 17-year engagement.
- Communicated clearly and confidently with finance, IT, and business stakeholders across time zones — applying excellent problem-solving and decision-making skills to resolve critical production issues with minimal business disruption.
- Owned the end-to-end incident lifecycle for Oracle EBS Financials: assignment, triage, escalation, resolution, and post-incident review — maintaining SLA compliance and demonstrating strong ownership and accountability under pressure.
- Single point of contact for all Major Incidents; chaired CAB meetings, coordinated MEC planning, managed resource allocation, and represented the first escalation point for business and IT leadership.
- Produced management-level incident trend reports, enabling data-driven service improvements and reduction of recurring production issues across the Oracle Financials platform.
Techno-Functional Consultant — Oracle EBS (GL, AP, AR) - Appstechh - Pune
(2004-12 - 2008-05)
Oracle EBS Finance functional configuration, report development, and consulting across client implementation projects.
- Configured GL and AR modules for client deployments; prepared functional design documents (MD050), and contributed to requirements collection, test planning, and post-go-live AMS support.
- Offered implementation advice to business users on mapping Oracle product functionality to finance processes — foundational experience in P2P and O2C process design and Oracle GL/AP/AR configuration.
- Operated in the onsite-offshore model, liaising with client finance and IT teams to deliver Oracle configurations within SDLC standards.
Finance & Accounting Roles (Manufacturing Domain) - Multiple Organizations (Shreeyash Automation, Alliance Fittings & Forgings, Minilec Marketing Services) - Pune
(1992-10 - 2004-11)
12+ years in finance and accounting roles across manufacturing organisations in Pune
- Hands-on AP and AR operations, vendor/customer reconciliation, and balance sheet management — first-hand business-side experience of the P2P and O2C cycles that Oracle Financials automates.
- Finalization of accounts, monthly P&L preparation, MIS reporting, and period-end close across multi-entity manufacturing businesses — enabling genuine process understanding when advising clients on Oracle Finance configurations.
- Deep familiarity with manufacturing industry finance processes: cost accounting, inventory valuation, vendor management, and statutory compliance — directly transferable to manufacturing/industrial Oracle EBS engagements.
