Operations – Team Leader - Propelld -- NBFC Fintech
(2022-06)
- Established and streamlined end-to-end processes for a newly launched business division, improving operational efficiency and reducing onboarding time by 20%.
- Developed strategic plans to optimize team productivity and enhance service levels.
- Identified and mitigated key risk factors in processes, implementing strategies that reduced loopholes and glitches customer onboarding journey.
- Resolved 95% of partner institute escalations within the agreed TAT, significantly boosting partner satisfaction.
- Developed key data notes and optimized SQL queries to extract critical business data, enabling datadriven decision-making and increasing operational transparency.
- Implemented best practices in business strategy and technical processes, leading to a 25% reduction in operational errors.
- Facilitated cross-departmental collaboration, which improved monthly target numbers and the procedure's success rate by facilitating a seamless workflow.
- Collaborated with the product team to introduce new system features and changes, enhancing customer experience and reducing process turnaround time by 40%.
- Trained new employees on company procedures, ensuring compliance with policies
- Conducted performance appraisals, provided constructive Feedback, and identified improvement areas.
Senior Executive - Kotak Mahindra Bank Ltd.
(2021-01 - 2022-12)
- Managed end-to-end loan processing, ensuring timely approvals and disbursements.
- Handled customer queries and provided financial guidance, improving client satisfaction.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Assisted in fraud detection by identifying discrepancies in loan applications.
- Monitored loan portfolios to minimize defaults and improve repayment rates.
- Implemented customer retention strategies, increasing repeat business.
- Analyzed financial documents to assess customer creditworthiness.
- Improved branch efficiency by optimizing workflow and reducing processing time.
Field Officer - TVS Credit Services Limited
(2020-01 - 2021-12)
- Conducted thorough verification of KYC documents to ensure compliance with regulatory standards.
- Processed and disbursed consumer durable (CD) loans efficiently, reducing turnaround time.
- Assisted customers with loan applications, improving approval rates and customer satisfaction.
- Contributed to risk assessment by identifying discrepancies in customer documentation.
- Educated customers about loan terms, repayment schedules, and financial products to improve awareness.
Sales Executive - Home Credit Finance Company Ltd.
(2016-01 - 2018-12)
- Successfully managed document verification and customer onboarding.
- Consistently exceeded sales targets, contributing to company growth.
