CEO (COO) - MG Motors Dealership - PPS Automotive group / AMPL - Udaipur
(2024-07 - 2025-11)
- Ensure overall profitability in sales and service & parts. Take care of P&L of the dealership and development of channels
- Look after day-to-day updates from the MG to draw strategies that will improve sales and brand image in market
- Identify new avenues along with the Sales Manager and monitor business growth
- Planning and identifying new business opportunity for the growth of dealerships
- Ensure ethical operation standards within the dealership and the assigned territory
- Getting business with financiers / banks arranging activities in different areas for the retail of new and old cars with good finances rates and fast closures
- Monitoring of sales team daily Field activity, trainings, Incentives, Claims / exchange / finances scheme etc
- Making vehicle order as per the demand of team and market and take care of banking inventories
- Motivating and building a strong team to meet the customer expectations and customer demand
- Reviewing the performance of the team and taking corrective measures so that company KPI are maintained
- Ensure manpower retention through training & other engagement activities Support customer care initiatives
- Providing training to all sales team on monthly base updating and weekly quiz on technical and feature updates in coming products. weekly motivational section, grooming, customer handling, new upcoming process
- Looking after all service parameters / Team Handling / Service parameter to provide customer full satisfaction in all areas
- Major areas to be focused Business Leadership & P & L Management, Sales & Market share growth, Customer Satisfaction & CRM, Team Management & Leadership, System process and compliance, Service & Strategy & Business Development
General Manager (Sales & Service) - Galaxy Auto Wheels Pvt Ltd
(2019-05 - 2024-06)
KIA motors dealership
- Ensure overall profitability both in sales and service
- Look after day-to-day updates from the KMI Team to draw strategies that will improve sales and brand image in market
- Identify new avenues along with the Sales Manager and monitor business growth
- Planning and identifying new business opportunity for the growth of dealerships
- Ensure ethical operation standards within the dealership and the assigned territory
- Getting business with financiers / banks arranging activities in different areas for the retail of new and old cars with good finances rates and fast closures
- Monitoring of sales team daily Field activity, trainings, Incentives, Claims / exchange / finances scheme etc
- Making vehicle order as per the demand of team and market
- Motivating and building a strong team to meet the customer expectations and customer demand
- Reviewing the performance of the team and taking corrective measures
- Ensure manpower retention through training & other engagement activities Support customer care initiatives
- Providing training to all sales team on monthly base updating and weekly quiz on technical and feature updates in coming products. weekly motivational section, grooming, customer handling, new upcoming process
- Looking after all service parameters / Team Handling / Service parameter to provide customer full satisfaction in all areas
- Handling of Total staff 200 Plus (Both Sales 70 / Service 130)
- Day to day interaction with the financer in all the areas getting the best ROI for the customer support
- Looking after Kota / Bundi / Baran / Sawai-Madhapur / Jhalawar etc areas and enforcing the team in this area for increasing the sales
- Helping team to get exchange deal close with proper valuation to the customer as we not having exchange out let we get it exchanged internally
- Major role handles new car sale, team management, hiring, operations, Branch management, P&L, used car sales and exchange, co-ordination with OEM officials, insurance penetration, In house finance and liaising with banks
- Get the exchanged cars retail to the customer direct from the outlet processing their loan process, valuation of vehicle and getting them delivery with proper process and complete documentation
Relationship Manager (Agri Retail) - HDFC BANK LTD
(2016-03 - 2019-05)
- Responsible for all sales activity and development of business from the rural area
- Handling a team of 4 sales consultants (On roll) and 3 off roll
- Helping them fulfill their targets getting good sourced file educating about the products / Field Knowledge
- Brief them the present market scenario and role and responsibility and training to team for the upcoming products
- Providing customers with financial solutions through our bank and sale our products like KGC, CC&OD, FDOD, Rural LAP, MSME, Life Insurance / Medical policy
- Aim to Achieve monthly targets in Rural Swaran (GOLD loan CC/ OD) Agri LAP and Insurance (Life & Medical)
- Aim to get desired target from team Having reporting of all the Off role kec and on roll staff
- Preparing all loan sanctioning formalities before and after. Rotation of given money on time. Look after the recovery of all due installment and non- starter case / NPA cases
- Process of legal notice with help of legal team on tehsil level process of Cheque bounce u/ 138, RODA notice etc
- Sale more and more products to existing customers. Deal in all kind of product so that bank can earn more and more profit customers and their need and facilities
- Key Areas: Done highest Auto Loan in assign area, good aware of all the system process
- Deal in products like two-wheeler, Four-Wheeler, Commercial Vehicle, Tractor
- Done Highest recovery of NPA and non-Starter cases during my work period and maintained health portfolio achieved award and appreciation from my seniors
Sales Manager - Evergreen Motors (Mahindra)
(2013-03 - 2016-03)
Deal in luxury cars like XUV 500, Scorpio SsangYong Rexton. Experience 3 Years. Team Handling
- Responsible for all sales activity and development of channels created in adjoining areas
- Handling a team of 30 sales consultants under me and three branch managers (Bundi, Baran, Jhalawar)
- Helping them fulfill their targets
- Brief them the present market scenario, products, features, feedbacks and lead conversion tricks
- Providing customers with financial solutions through our bank partners
- Aim to get desired target. Dealing products are XUV500, Sangyong Rexton, scorpio etc
- Looking after the all 3 branches. Executive and branch manager review, customer follow-up and their satisfaction and planning for in sales strategy
- Making monthly Target sheet, setting executive wise Target, Making their Performance sheet on monthly bases
- Handling Team Size members are 35 + persons
- Provide them the On-Field Training
- Help the Sales Team to completing the (Closing) deal
- Providing training to all sales team on monthly base updating about the new coming product feature etc
- Deal in all financial problems with customer providing them with best option in finance and full fill their all documents needs and formalities for finance, Signature formalities
- Deal with our business partners SBBJ, SBI, HDFC, ICICI, Mahindra Finance, AU finance etc (All Products)
Assistant Sales Manager - Kamal Auto Hyundai
(2011)
Deal in luxury cars like Santa fee, Verna Elentra. Experience 3 Years. Team Handling
- Responsible for all sales activity
- Handling a team of 28 sales consultants under me and three (3) Branches
- Help them fulfill their targets Supporting them as a trainer. To gain the vast knowledge on field with examples and theories
- Brief them the present market scenario. Providing them with the training briefing then about new products feature and coming competitor products in market
- Help the customers by giving them financial solutions through our bank partners, planning for the month targets and activities for sales promotion etc
- Providing training to all sales team on monthly base updating about the new coming product feature etc
Team Leader - Chandra Toyota - Kota
(2007-02 - 2011-01)
Deal in Products Like Fortuner, Innova Toyota Corolla Altis. Experience 4 Years. Team Handling
- Looking after all finance formalities and documentation
- Dealing in both Hatch back / Sedan (small 2 Box and 3 Box cars) & SUV Segment's vehicle
- Also responsible for overall development of Sales Executives
- Handling Team Size members are 12 + persons
- Provide them the On-Field Training how pitch product and what product by understanding his needed to a customer according to its need
- Help the Sales Team to completing the (Closing) deal
- Handling the Kota & other joining area, Monitoring of Daily follow ups to Customer, Managing Sales Team and their activities on daily bases
