Manoja Karnam

Close to 1.5 years of expertise in the field of APPLICATION SUPPORT ENGINEER L1 and L2 level Product/Technical support and being able to operate on Linux systems. Adopt at debugging applications and discovering code errors in arange of programming languages. Able to remain composed and professional under pressure and provide excellent help to users at all levels

Application Support Engineer - VISION QUEST SOLUTION PVT LTD

Associate Software Engineer – Key Responsibilities that fit an Application Support/Production Support role

• Monitored production applications to ensure high availability and optimal system performance.
• Investigated and resolved production incidents within defined SLA timelines.
• Executed SQL queries to analyze, validate, and troubleshoot application and database issues.
• Used UNIX/Linux commands to monitor servers, review logs, and identify system-related problems.
• Supported applications hosted on cloud platforms such as AWS and assisted with infrastructure monitoring.
• Performed root cause analysis (RCA) for recurring incidents and documented findings.
• Coordinated with development, QA, infrastructure, and business teams to resolve critical production issues.

BCA - SHARADAMMA KOTHABAL DEGREE COLLEGE KOPPAL

PUC - KSSS PU SCIENCE AND COMMERCE COLLEGE HUBLI

SSLC - KENDRIYA VIDYALAYA KOPPAL