Mansi Jain

AWS Certified Cloud Engineer with 3 years of experience in cloud infrastructure, automation, and operational support. Skilled at implementing Infrastructure as Code, monitoring, and CI/CD pipelines. Experienced in collaborating with cross-functional teams to deliver secure, scalable, and highly available AWS solutions.

Cloud Operations Engineer - Accenture

(2022-07)

• Executed monthly maintenance on 30+ servers across dev, test, and prod environments - including AMI updates, OS patching, and Vault upgrades with pre/post validations.
• Enhanced infrastructure observability by enabling rate limit logging for Vault servers across 2 environments; authored reusable setup documentation based on HashiCorp best practices, reducing future setup effort by 50%.
• Resolved 700+ tickets via Git and ServiceNow, collaborating with internal teams and business stakeholders to clarify Vault and LastPass support issues and improve workflows.
• Automated YAML and Python scripts across 5+ projects to transition from Solma API to ServiceNow API; ensured zero disruption via end-to-end testing.
• Streamlined metadata integration for 700+ Vault namespaces by updating Terraform modules and coordinating with app teams to collect and validate required metadata.
• Reduced support intake complexity by consolidating 12 GitLab forms into 6, transitioning request intake to ServiceNow, and sharing the updated process via internal documentation.
• Improved documentation efficiency by modularizing GitHub Wiki content, reducing redundancy by 60% and improving ease of maintenance for future updates.

B.Tech. - Information Technology - Dr. APJ Abdul Kalam Technical University (2018-08 - 2022-07)