Mansi Khatri

Results-driven Data Analyst with 2+ years of hands-on experience in data operations, MIS reporting, CRM analytics, and BI dashboard design. Currently at Phygitech Learning Solutions (EdTech), with a proven track record of managing structured datasets, building Power BI/Tableau dashboards, and delivering actionable insights to support business decisions. Skilled in SQL, Advanced Excel, Power BI, Tableau, Figma, and Python (learning).

Actively targeting Data Analyst, Business Analyst, and BI Analyst roles across IT, BFSI, E-Commerce, EdTech, and Consulting sectors.

Content Coordinator & Data Analyst - Phygitech Learning Solutions - Gurgaon

(2024-03)

• Manage, audit, and maintain structured educational datasets across LMS platforms ensuring 100% data accuracy and process compliance.
• Design and maintain MIS reports and performance dashboards (Power BI/Excel) to track curriculum module progress and operational KPIs.
• Validate, clean, and transform raw content data to monitor completion rates, identify process gaps, and support data-driven decision-making.
• Collaborate with product, tech, and academic teams to define metrics, track operational performance, and implement process improvements.
• Automate recurring reporting workflows using Excel Power Query and macros, reducing manual reporting time by ~30%.
• Generate weekly and monthly analytical reports for management, translating complex data into clear insights and recommendations.
• Use Figma and Canva to design visual reports and presentation decks for internal and leadership review.

Data Support Associate - iEnergizer (Client: Samsung) - Noida

(2023-06 - 2024-02)

• Managed high-volume customer data across CRM platforms, ensuring clean records and accurate data logging for weekly management reviews.
• Tracked and consistently met critical operational KPIs including Average Handle Time (AHT), First Call Resolution (FCR), and CSAT scores.
• Analyzed root causes of recurring customer issues using data trends, providing actionable feedback contributing to measurable service improvements.
• Assisted team leads in compiling daily/weekly operational performance data and building structured reports for senior management.
• Extracted and analyzed call data to identify patterns, improve queue management efficiency, and support SLA compliance.

B.Tech. - Computer Science - SR Institute of Management and Technology (2019)

Class XII - JJIC, Sonebhadra (2015)

Class X - JJIC, Sonebhadra (2013)