Mantha Ramanjaneyulu

Results-driven BBA graduate with professional experience administering regulated UK mortgage accounts and hands-on expertise in customer satisfaction research, Excel-based data analysis, and sales performance reporting. Skilled in FCA/MCOB-compliant mortgage servicing, collecting and interpreting primary data from 200+ respondents, building interactive dashboards, and translating findings into actionable business recommendations. Multilingual communicator (English, Hindi, Telugu) with strong interpersonal, problem-resolution, and stakeholder management capabilities.

Seeking a Customer Support, Operations, or Business Analyst role where analytical thinking and customer-centric approach drive measurable outcomes.

Graduate Trainee (Apprenticeship) at Regulated UK Mortgage Servicing (2025-01 – Present)

• Administered regulated UK mortgage accounts via secure correspondence, email, and digital channels, handling customer enquiries relating to applications, payment arrangements, interest rate variations, and redemption requests.
• Authenticated customer details and processed account maintenance, Direct Debit amendments, and statement requests in accordance with FCA, MCOB, and Consumer Duty standards.
• Interpreted and communicated mortgage product terms, early repayment charges, and forbearance options to ensure customers received clear, compliant outcomes.
• Investigated and resolved complex casework including payment allocations, arrears, and vulnerable customer scenarios, adhering to TCF principles and internal QA frameworks.
• Maintained accurate records on core mortgage servicing platforms, ensuring data integrity for audit, CML reporting, and MI analysis.

Bachelor of Business Administration (BBA) in Business Administration – Little Flower Degree College (2022-08 – 2025-06)

Commerce (Intermediate / Class XII) in Commerce – David Memorial Junior College (2020-06 – 2022-06)

Secondary School Certificate (Class X) – Chaitanya Bharathi High School (2019-06 – 2020-06)