Technical Lead, Cyara, API Testing, IVR Testing
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As a seasoned Technical Test Lead with a solid background spanning 9 years in software testing, I bring 7 years of specialized expertise in IVR testing to the table. My focus is on guaranteeing impeccable customer experiences by meticulously assessing IVR systems using cutting-edge tools such as Cyara, Amazon Connect, Postman, and Cypress, alongside a diverse array of technologies. My passion is dedicated to refining each facet of the customer journey within contact centres, from the initial interaction to seamless issue resolution.
As a seasoned Technical Test Lead with a solid background spanning 9 years in software testing, I bring 7 years of specialized expertise in IVR testing to the table. My focus is on guaranteeing impeccable customer experiences by meticulously assessing IVR systems using cutting-edge tools such as Cyara, Amazon Connect, Postman, and Cypress, alongside a diverse array of technologies. My passion is dedicated to refining each facet of the customer journey within contact centres, from the initial interaction to seamless issue resolution.
Masters in product design and manufacturing focuses on innovation, design principles, manufacturing processes, and project management for creating efficient, market-ready products.
