Manvi Jain

Customer Service Executive with 2+ years of experience in fintech, specializing in live chat support, customer issue resolution, KYC, investments, trading support, and customer relationship management. Promoted to Senior Executive after one year based on performance.

Customer Support Intern at Groww (2023-06 – 2023-09)

• Assisted customers via live chat and learned end-to-end customer support.

Customer Support Executive at Groww (2024-09 – Present)

Promoted to Senior Executive after one year based on performance.

• Provide end-to-end customer support through live chat.
• Handle KYC, trading, investment and account-related queries.
• Resolve customer issues while maintaining high customer satisfaction.
• Collaborate with internal teams to resolve complex cases.

MBA in HR & Digital Marketing – NIMS University

B.A. – Banasthali Vidyapith