Maqsoodurfi Job

Microsoft 365 Cloud Engineer with 8+ years of experience designing, administering, and securing enterprise Microsoft 365 environments. Expertise in Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID (Azure AD). Proven track record in identity and access management, Zero Trust security architecture, Conditional Access policies, MFA enforcement, Microsoft Defender security operations, PowerShell automation, and compliance governance.

Managed environments of 1,600+ users, delivering secure, scalable Modern Workplace solutions.

Microsoft 365 Cloud Engineer - Dishtv India Limited

(2022-11)

Administer Microsoft 365 services for over 1,600+ users across multiple domains and compliance requirements.

• Administer Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Defender for Office 365, Intune, and Microsoft Purview for over 1,600+ users.
• Manage the complete mailbox lifecycle including user provisioning, deprovisioning, shared mailbox conversion, mailbox permissions, forwarding, and license optimization.
• Configure and troubleshoot Exchange Online mail flow using Transport Rules, Connectors, Message Trace, Remote Domain settings, and Mail Flow policies.
• Successfully onboarded new custom domains to Microsoft 365 by configuring MX, SPF, DKIM, DMARC, Autodiscover, and setting the new domain as the Primary SMTP address for users.
• Integrated Netcore SMTP relay with Microsoft 365 by configuring connectors, authentication, and email routing to support enterprise application mail delivery.
• Implement and maintain Microsoft Defender for Office 365 security policies including Anti-Spam, Anti-Phishing, Safe Links, Safe Attachments, Anti-Malware, and Quarantine policies.
• Configured web content filtering and security controls to restrict access to inappropriate websites and strengthen endpoint protection.
• Improved the Microsoft Secure Score by implementing security best practices, strengthening tenant security posture, and reducing identified risks.
• Design and manage Conditional Access policies based on user location, device compliance, application sensitivity, and sign-in risk.
• Enforce Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and Privileged Identity Management (PIM) to secure privileged identities.
• Administer Microsoft Intune by enrolling Windows devices, deploying compliance policies, configuration profiles, endpoint security settings, and application deployments.
• Configure and manage retention policies, Online Archive, Litigation Hold, eDiscovery, Content Search, and audit log investigations using Microsoft Purview.
• Investigate phishing, malware, spoofing, and business email compromise incidents using Threat Explorer, Message Trace, Quarantine, and Defender security reports.
• Configure and manage defender for endpoint (EDR, ASR Rules, onboarding/Offboarding).
• Perform Microsoft 365 license management, group-based licensing, and periodic license reconciliation to optimize subscription usage.
• Create and manage Distribution Lists, Microsoft 365 Groups, Mail Contacts, Shared Mailboxes, Room Mailboxes, and mailbox delegation.
• Automate routine administrative activities and reporting using PowerShell to improve operational efficiency.
• Participate in incident, change, and problem management processes while ensuring compliance with ITIL best practices.
• Prepare technical documentation, SOPs, and knowledge articles to support operational excellence and knowledge transfer.
• Generate operational reports and automate administrative tasks using PowerShell.

Senior IT Support Engineer - Kanban Infosystem Pvt Ltd (Client: Voith Hydro Pvt Ltd)

(2018-09 - 2022-11)

Provided L2 support and administration for Microsoft 365 services and enterprise IT infrastructure.

• Administered Office 365 user provisioning, license assignment, and mailbox configuration.
• Assisted in Microsoft 365 user account creation, license assignment, password resets, and mailbox provisioning.
• Managed shared mailboxes, distribution groups, mail contacts, and basic mailbox permissions in Exchange Online.
• Provided L2 support for Microsoft Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.
• Performed message trace and basic mail flow troubleshooting for email delivery issues.
• Managed Active Directory users, groups, Organizational Units (OUs), and password reset requests.
• Assisted in Group Policy (GPO) management and user access permission assignments.
• Configured Multi-Factor Authentication (MFA) for users and resolved login and VPN authentication issues.
• Supported Microsoft Intune device enrollment and assisted users with Company Portal installation and device registration.
• Installed and configured Windows desktops, laptops, printers, and peripheral devices.
• Troubleshot Microsoft Office applications, Outlook profiles, OST/PST issues, and mailbox synchronization problems.
• Assisted in basic DNS, DHCP, VPN, and network connectivity troubleshooting.
• Created and managed user accounts, email aliases, and distribution lists based on business requests.
• Provided remote and onsite technical support while ensuring timely ticket resolution within SLA.
• Documented common issues, troubleshooting steps, and standard operating procedures (SOPs).
• Supported mobile device management via Microsoft Intune (MDM/MAM).

Desktop Support Engineer - CMS IT Services (Client: Ingram Micro Pvt Ltd)

(2016-11 - 2018-09)

Provided L1/L2 technical support for Windows environments and enterprise applications.

• Provided L1/L2 technical support for Windows environments, desktops, laptops, and enterprise applications.
• Installed, configured, and troubleshot Windows operating systems and Microsoft Office applications.
• Configured Microsoft Outlook profiles, PST/OST files, email accounts, and resolved mailbox synchronization issues.
• Performed hardware troubleshooting and replacement of RAM, HDD/SSD, keyboards, monitors, printers, and other peripherals.
• Managed Active Directory user accounts, password resets, account unlocks, and group membership requests.
• Installed and configured desktop software, antivirus, and business applications.
• Troubleshot LAN, Wi-Fi, DNS, VPN, and basic network connectivity issues.
• Configured and supported network printers, scanners, and shared resources.
• Performed routine system maintenance, Windows updates, and security patch installations.
• Logged, tracked, and resolved incidents using the IT service management (ITSM) ticketing system while meeting SLA targets.
• Assisted users through remote support tools and provided onsite technical support.
• Coordinated with vendors for hardware repair, warranty claims, and replacement of faulty devices.
• Supported user onboarding by preparing laptops/desktops and installing required software before deployment.
• Created basic technical documentation and user guides for common support procedures.

Desktop Support Engineer - Lexinnova Technologies Pvt. Ltd

(2016-03 - 2016-07)

IT Support Specialist - TGS

(2014-04 - 2016-03)

Master of Computer Applications - MCA - IGNOU

Bachelor of Computer Applications - BCA - IGNOU