Maria Biju

Ambitious and dedicated professional seeking to launch a career in a dynamic organization that fosters continuous growth and development. Eager to embrace opportunities for learning and adaptation within the chosen field while contributing positively to team and organizational goals. Committed to establishing mutually beneficial relationships that emphasize collaboration and shared success. Ready to leverage skills and enthusiasm to drive impactful results from day one.

Financial Services Representative - Gatestone & Co. Inc. - Toronto, ON

(2024-01 - 2026-03)

• Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts, including Consumer and Business accounts
• Researching and answering questions regarding account status; assisting as a personal financial advisor over the phone, and ownership of fiduciary responsibility for the client
• Initiating consumer negotiations for debt recovery through phone and generating around 100-120 outbound and inbound calls a day
• Informing consumers of outstanding balances while attempting to collect payments, reviewing and verifying consumer account information
• Performing financial assessments on consumer and business accounts and then placing them in the appropriate program for debt repayment
• Conducting payment transactions electronically and negotiating payment arrangements for consumers on their accounts within FDCPA guidelines and thereafter documenting them
• Manage all clients' queries on financial issues and effectively resolve all customer complaints
• Follow up on delinquent accounts and forward irreconcilable accounts for collector action
• Analyzing accounts, interpreting summaries & implementing agreed-upon plans to manage client portfolios

Quality Assurance Technician Level 1 - Sucro Can Canada - Hamilton, ON

(2023-04 - 2023-06)

• Manage point step process review, label and materials review, and QA approval of documentation control, line clearing, and process deviations
• Perform manual and automated testing, analyzing, and recording related results
• Document defects with conciseness, accuracy, and details to ensure defects are not reproduced
• Identified and reported quality or compliance concerns and took immediate corrective action
• Sampled and tested environments to detect harmful microorganisms, pollution, and contamination
• Review reports and documents for compliance with microbiology standards
• Liaise with customer service and production departments to ensure processing starts and finishes on schedule
• Troubleshoot issues with equipment and machinery
• Conduct periodic quality checks, including weights, dimensions, temperature, & pressure
• Developed, implemented, and maintained microbiological testing procedures
• Maintained clean and sterilized laboratory equipment, including incubators, autoclaves and ovens

Health & Safety Coordinator/Office Administrator - Keith's Plumbing & Heating Inc. - Hamilton, ON

(2022-10 - 2023-01)

• Head of Joint Health and Safety Team
• Health and Safety responsibilities (including but not limited to revising and updating current policies, keeping all employee training and certificates up-to-date, and enforcing all Health and Safety laws, rules, and regulations)
• Facilitate training and onboarding for newly hired associates
• Overseeing office supplies and services, including restocking supplies, relocating employees to new areas, setting up desks and equipment for new hires, arranging parking permits, or creating important office forms
• Aiding correspondence for the office, such as emails, letters, packages, and phone calls
• Printing, binding, and maintaining project manuals
• Maintain documentation & coordinate individuals' H&S training events according to their needs
• Updating office records and databases that contain personnel, financial, and office data

Process Operator - Estee Lauder - Markham, ON

(2022-06 - 2022-10)

• Assembly, Inspection, Labelling, and Packaging of make-up components

Health & Safety Associate – Co-Op - Trainability - Mississauga, Ontario

(2022-01 - 2022-04)

• Exposure to the manufacturing environment
• Mechanically Inclined (comfortable working with machines)
• Ability to troubleshoot or identify any concerns/issues/challenges that occur on machines
• Operating different types of machines
• Ensure that all products meet overall quality standards
• Lead the investigation of quality issues to a timely and complete resolution
• Assisted in planning and developing training procedures to prevent occupational health hazards in the client's workplace
• Assisted in evaluating HSE audits and writing/updating/editing reports
• Reviewing, planning, and developing HSE training and scheduling their delivery as well as assisting trainers in delivering such training
• Evaluated HSE risk assessment programs, identified, and mitigated gaps in the programs
• Maintaining liaison with customers to improve their experience
• Assisted in developing programs in HSE and reviewing them

PG Diploma - Occupational Health & Safety Management - Lambton College (2022-04 - 2022-04)

Bachelor of Science - Forensic Science - Jain University (2019-04 - 2019-04)