Financial Services Representative - Gatestone & Co. Inc. - Toronto, ON
(2024-01 - 2026-03)
- Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts, including Consumer and Business accounts
- Researching and answering questions regarding account status; assisting as a personal financial advisor over the phone, and ownership of fiduciary responsibility for the client
- Initiating consumer negotiations for debt recovery through phone and generating around 100-120 outbound and inbound calls a day
- Informing consumers of outstanding balances while attempting to collect payments, reviewing and verifying consumer account information
- Performing financial assessments on consumer and business accounts and then placing them in the appropriate program for debt repayment
- Conducting payment transactions electronically and negotiating payment arrangements for consumers on their accounts within FDCPA guidelines and thereafter documenting them
- Manage all clients' queries on financial issues and effectively resolve all customer complaints
- Follow up on delinquent accounts and forward irreconcilable accounts for collector action
- Analyzing accounts, interpreting summaries & implementing agreed-upon plans to manage client portfolios
Quality Assurance Technician Level 1 - Sucro Can Canada - Hamilton, ON
(2023-04 - 2023-06)
- Manage point step process review, label and materials review, and QA approval of documentation control, line clearing, and process deviations
- Perform manual and automated testing, analyzing, and recording related results
- Document defects with conciseness, accuracy, and details to ensure defects are not reproduced
- Identified and reported quality or compliance concerns and took immediate corrective action
- Sampled and tested environments to detect harmful microorganisms, pollution, and contamination
- Review reports and documents for compliance with microbiology standards
- Liaise with customer service and production departments to ensure processing starts and finishes on schedule
- Troubleshoot issues with equipment and machinery
- Conduct periodic quality checks, including weights, dimensions, temperature, & pressure
- Developed, implemented, and maintained microbiological testing procedures
- Maintained clean and sterilized laboratory equipment, including incubators, autoclaves and ovens
Health & Safety Coordinator/Office Administrator - Keith's Plumbing & Heating Inc. - Hamilton, ON
(2022-10 - 2023-01)
- Head of Joint Health and Safety Team
- Health and Safety responsibilities (including but not limited to revising and updating current policies, keeping all employee training and certificates up-to-date, and enforcing all Health and Safety laws, rules, and regulations)
- Facilitate training and onboarding for newly hired associates
- Overseeing office supplies and services, including restocking supplies, relocating employees to new areas, setting up desks and equipment for new hires, arranging parking permits, or creating important office forms
- Aiding correspondence for the office, such as emails, letters, packages, and phone calls
- Printing, binding, and maintaining project manuals
- Maintain documentation & coordinate individuals' H&S training events according to their needs
- Updating office records and databases that contain personnel, financial, and office data
Process Operator - Estee Lauder - Markham, ON
(2022-06 - 2022-10)
- Assembly, Inspection, Labelling, and Packaging of make-up components
Health & Safety Associate – Co-Op - Trainability - Mississauga, Ontario
(2022-01 - 2022-04)
- Exposure to the manufacturing environment
- Mechanically Inclined (comfortable working with machines)
- Ability to troubleshoot or identify any concerns/issues/challenges that occur on machines
- Operating different types of machines
- Ensure that all products meet overall quality standards
- Lead the investigation of quality issues to a timely and complete resolution
- Assisted in planning and developing training procedures to prevent occupational health hazards in the client's workplace
- Assisted in evaluating HSE audits and writing/updating/editing reports
- Reviewing, planning, and developing HSE training and scheduling their delivery as well as assisting trainers in delivering such training
- Evaluated HSE risk assessment programs, identified, and mitigated gaps in the programs
- Maintaining liaison with customers to improve their experience
- Assisted in developing programs in HSE and reviewing them
