Banking operations specialist
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I am a banking professional with 11.6 years of experience in the banking sector, specializing in customer relationship management, front counter operations, and loans & advances processing. I have worked as a Relationship Officer and Assistant Manager at City Union Bank, handling both retail and business banking operations with a strong focus on customer service, compliance, and financial analysis.
I hold an MBA in Systems & Finance and a Bachelor’s degree in Computer Science & Engineering. My expertise includes account opening, KYC & AML verification, cash management, loan administration, credit portfolio handling, risk assessment, and relationship building. I am known for being goal-oriented, adaptable, self-motivated, and a strong team player with excellent communication skills.
I am passionate about delivering quality banking services, maintaining high levels of integrity, and continuously learning to grow professionally
Relationship Officer & Assistant Manager
City Union Bank | August 2012 – March 2024
Experience: 11.6 Years
Managed front counter banking operations including account opening, cash handling, customer service, and transaction processing.
Performed KYC & AML verification processes to ensure regulatory compliance and secure banking operations.
Handled both Retail Loans and Business Loans, including loan processing, documentation, administration, and follow-up.
Assisted in loan default management and maintained strong customer relationships for effective recovery and retention.
Conducted financial analysis and provided suitable banking and financial solutions to customers.
Managed credit portfolio activities and supported risk assessment procedures.
Built strong customer relationships through effective communication and service excellence.
Coordinated with internal teams to ensure smooth banking operations and customer satisfaction.
Demonstrated strong organizational, leadership, and problem-solving skills in daily operations.
Master of Business Administration (MBA) – Systems & Finance
St Joseph Institute of Management
2010 – 2012
Bachelor of Engineering (B.E) – Computer Science & Engineering
DMI College of Engineering and Technology
2005 – 2009
