SME - Teleperformance Global Services PVT LTD
(2021-09)
- DoorDash Dashers Support over chat/web chat and voice
- Helping dashers if they have any issues on live orders
- Guiding Dashers to the customer or merchant locations
- Processing Dashers order payments
- Processing dashers weekly payments if missing
- Help Dashers set up payment method on the account
- Supporting agents over chat and calls
- Escalating issues to the escalation team
Team Leader - Infinx (Tondon Groups of Companies)
(2012-10 - 2017-03)
- Handling the team size of 66 operators
- To manage the team quality and production
- Taking hourly counts of the operators
- Providing training to new operators
- Providing new updates to the operators
- Giving feedback to the operators about their errors
- Preparing the daily reports of the productions and the Quality
- Forwarding reports to the Managers and to the client
- To undertake assigned work and manage relevant processes, people and Process
- To manage people either directly or indirectly to deliver the agreed process
- Plan and deliver tasks and oversee a process within the agreed timescales
- Supporting the team to prioritise work daily by checking timescales, ensuring most important tasks are completed first
- Identifying problems and collaborate with others to propose solutions in an effort to solve them
Web Associate - Aditya Birla Minacs Department
(2009-11 - 2012-05)
- Criminal Background verification
- Ssn verification
- Sending emails to client about any query
- Processing data online
- Searching companies data on Google
