Mark Tyler Rénfro

A versatile Learning & Development professional with over 18 years of experience across corporate training, language development, communication coaching, recruitment, content creation, and creative arts. Possesses strong expertise in English and French language training, voice and accent modulation, soft skills development, curriculum design, and employee onboarding. Alongside an accomplished corporate training career, also recognized as an award-winning filmmaker, dialogue writer, voice culture enthusiast, and published author.

Known for combining creativity with communication excellence to create impactful learning experiences and artistic storytelling.

Freelance Language Trainer & Communication Consultant - Freelance

(2017-11)

Conducting professional-level English and French language training, business communication coaching, pronunciation correction, accent neutralization, and communication enhancement.

Senior Trainer & Content Developer - Mphasis India - Bangalore

(2015-11 - 2017-11)

Senior Trainer & Content Developer for language and learning development initiatives.

Client Data Management Executive - Scancafé India - Bangalore

(2012-01 - 2014-11)

Worked as Client Data Management Executive handling operational coordination and quality management.

Senior Soft Skills & Language Trainer - Sitel India (formerly CLi3L) - Bangalore

(2007-02 - 2008-10)

Senior Soft Skills & Language Trainer involved in recruitment, onboarding, training content creation, and employee development.

Client Relationship Executive - WNS Global Services

(2006-05 - 2006-12)

Client Relationship Executive for Air Canada. Created bilingual training content in English and French and recorded scripts for Air Canada's Montreal customer service department.

Learning & Development Content Creator, Senior Trainer, and Recruitment Coordinator - Skyways Infotech - Pune

(2003-08 - 2006-05)

Learning & Development Content Creator, Senior Trainer, and Recruitment Coordinator.

Voice & Accent Trainer - Deltaworld Telesystems - Pune

(2002-09 - 2003-06)

Worked as Voice & Accent Trainer focusing on communication enhancement and pronunciation training.

Bachelor of Arts - British Literature - University of Pune (2002)

Advanced Diploma in Catering Technology - Catering Technology - Maharashtra State Institute of Hotel Management and Catering Technology (MSIHMCT) (1999)

Higher Secondary Education - Maharashtra State Institute of Hotel Management and Catering Technology (MSIHMCT) (1999)

Secondary Education - Muktangan English School (1997)