Receptionist | Front Office & Administration - DPS (Delhi Private School), Sharjah - Sharjah
(2018-08 - 2021-02)
- Managed front office as first point of contact for students, parents, staff, and visitors.
- Handled calls, emails, and enquiries with timely communication.
- Maintained reception logs, records, and administrative documentation.
- Updated staff and student records and prepared official correspondence.
- Supported online exam invigilation and general administrative tasks.
Senior Cabin Crew - Air Arabia
(2006-03 - 2015-02)
Reporting to the Manager Operations Support, responsible for providing accurate data & information & working as a liaison between flight crew and flight ops Management.
- Setting goals and managing performance in an efficient manner ensuring that the objectives set by Flight Operations management are completed in a timely manner.
- Ensuring that the highest level of productivity and optimal resource utilization are achieved without compromising on quality and compliance with regulatory policies.
- Maintaining a database of all flight training records as per GCAA requirement and compliance procedures, ensuring that they are up to date, error free and available for inspection at any given time.
- Conducting pre-flight briefing, assigning cabin crew their work positions depending on their ability and checking required documents.
- Carrying out pre-flight briefing, including safety equipment check, ensuring aircraft cleanliness and information in the seat pockets like the safety instruction cards are up to date and required meals and dry stock is available on board.
Senior Cabin Crew - Air Deccan
(2005-02 - 2006-03)
- Welcoming passengers and informing them regarding safety procedures on board.
- Ensuring that passengers and all areas in the aircraft are secured as per the safety operating standards prior to take off and landing.
- Ensuring safety of passengers, cockpit crew, cabin crew and safety of the aircraft by following company's standard operating procedures.
- Responsible for safety and emergency situations arising during the phase of the flight. Act as a first aider for passenger where required by utilizing the training acquired from the company.
- Responsible for complete paper work, in-flight report and other reports or information as per the company standards.
Customer Service Associate - ZENTA
(2003-01 - 2005-01)
- Responsible for collecting payments due from American express card holders for AMEX process.
- Handling inbound calls and complaints.
- Maintaining good communication between customers and clients by providing relevant information and solution.
- Reverting back to international clients in Canada and USA with appropriate feedback.
Customer Service Representative - SPANCO – HLL - Hindustan Lever LTD
(2002-03 - 2003-12)
- Handling inbound and outbound calls.
- Selling and up selling of HLL products.
- In-charge of company's event management and exhibitions.
- Handling and resolving more than 100 customer complaints on a daily basis through calls.
