Mathimozhi Thiruvarasu

• Managed incident lifecycle for user-priority tickets(P1-P4) to ensure resolution within SLA.
• Coordinated daily status calls, ticket follow-ups, and updates with requestors and clients.
• Led production issues resolution and prepared detailed RCA reports.
• Used Critcomm tool to set production site banners across Kellanova branded websites.
• Conducted weekly server maintenance, tested alerts, and rolled out communication templates to wider audience.
• Enabled and monitored site access using Akami, F5 & AWS tools as per client requests.
• Monitored traffic flows and resolved network and application issues proactively.
• Handled IP redirections, decommissions, and domain updates.
• Provided knowledge transfer (KT) and mentorship to 6+new joiners.

• Managed incident lifecycle for user-priority tickets(P1-P4) to ensure resolution within SLA.
• Coordinated daily status calls, ticket follow-ups, and updates with requestors and clients.
• Led production issues resolution and prepared detailed RCA reports.
• Used Critcomm tool to set production site banners across Kellanova branded websites.
• Conducted weekly server maintenance, tested alerts, and rolled out communication templates to wider audience.
• Enabled and monitored site access using Akami, F5 & AWS tools as per client requests.
• Monitored traffic flows and resolved network and application issues proactively.
• Handled IP redirections, decommissions, and domain updates.
• Provided knowledge transfer (KT) and mentorship to 6+new joiners.

BE Specialized in Computer Science