Matthew W.

Accomplished Director of Quality and Process Improvement with over a decade of progressive experience advancing clinical excellence and operational efficiency within a Federally Qualified Health Center (FQHC). A proven leader who has risen through the ranks by redesigning core processes and authoring foundational quality management plans. Commands successful HRSA operational site visits and ensures FTCA compliance.

Combines a data-driven approach using population health systems with a talent for launching innovative clinical programs, such as a multidisciplinary diabetes initiative that improved A1c levels for 85% of participants. Holds an MBA in Healthcare Management.

Chief Administrative Officer - DESERT SENITA COMMUNITY HEALTH CENTER - Ajo, AZ

(2025-10)

Director of Quality and Risk - DESERT SENITA COMMUNITY HEALTH CENTER - Ajo, AZ

(2026-08 - 2025-10)

Director of Quality and Process Improvement - DESERT SENITA COMMUNITY HEALTH CENTER - Ajo, AZ

(2024-02 - 2025-08)

• Authored and implemented the foundational Quality Management Plan, establishing the strategic framework, objectives, and key performance indicators for the entire organization's quality program.
• Commanded all aspects of the quality program for the 2024 HRSA Operational Site Visit, from documentation and staff preparation to direct interaction with surveyors, contributing to a successful, finding-free review.
• Directs the complete policy lifecycle, from authoring new organizational policies to overseeing the annual review and revision process to ensure ongoing compliance and operational clarity.
• Spearheaded the design and launch of a multidisciplinary Comprehensive Diabetes Visit program, integrating primary care, clinical pharmacy, and behavioral health into a single, streamlined appointment.
• Drove significant clinical success, where 85% of program participants achieved a reduction in their A1c levels; this cohort also outperformed the general patient population across all related UDS metrics.
• Chairs the quarterly Quality Committee and the Board Quality Assurance Committee, facilitating high-level review of performance metrics to steer strategic decisions on process improvement initiatives.
• Co-authored the annual Federal Tort Claims Act (FTCA) redeeming application, successfully securing federal medical malpractice coverage for the health center and its 20+ providers.
• Co-leads a mission-critical EHR migration to a new hosting environment, overseeing clinical workflow validation and data integrity to ensure a seamless transition for all clinical operations.

Director of Quality and Risk - DESERT SENITA COMMUNITY HEALTH CENTER - Ajo, AZ

(2023-08 - 2024-02)

Quality Improvement Manager, Interim - DESERT SENITA COMMUNITY HEALTH CENTER - Ajo, AZ

(2019-09 - 2021-04)

• Provided consultative leadership to clinical and operational teams on quality best practices, contributing to improved alignment with AAAHC PCMH accrediting standards.
• Served as a primary resource for quality improvement activities, providing oversight, technical support, and guidance for multiple ongoing projects.

Care Logistics Coordinator - DESERT SENITA COMMUNITY HEALTH CENTER - Ajo, AZ

(2019-01 - 2019-08)

• Overhauled the entire patient referral department, designing and implementing a new closed-loop tracking system that enhanced provider communication and continuity of care.

Quality Management Specialist - DESERT SENITA COMMUNITY HEALTH CENTER - Ajo, AZ

(2016-12 - 2018-12)

• Contributed to the organizational policy committee, participating in annual reviews and co-authoring key policy revisions to ensure compliance.
• Analyzed and aggregated clinical quality data from population health systems to support departmental improvement projects and leadership reporting.

Recovery Support Specialist/Recovery Coach II - DESERT SENITA COMMUNITY HEALTH CENTER - Ajo, AZ

(2015-01 - 2016-12)

• Provided direct peer support and coaching to patients with behavioral health needs, fostering recovery and facilitating connection to clinical care.

United States Marine Corps

(1997-05 - 2005-06)

Honorably discharged.

Master of Business Administration - Healthcare Management - University of Phoenix (2021-06)

Bachelor of Science - Information Technology – Information System Security - University of Phoenix (2009-05)