Mayank Bajpai

Result-oriented Operations and Fleet Management professional with over 4 years of experience spanning administration execution, business development, and logistics operations. Proven track record in optimizing fleet resources, managing large databases, improving workforce productivity through metric-driven rosters, and resolving critical client escalations. Seeking a challenging role to leverage analytical and management skills to drive operational excellence.

Fleet Manager (FM) - LoadShare Network Pvt. Ltd.

• Design and implement staff rosters and the Performance Measurement Index (PMI) to streamline daily operations.
• Manage process-based performance pay models and oversee complex, high-volume process-related billing.
• Optimize resource utilization, ensuring maximum efficiency of human resources and field equipment.
• Build and maintain comprehensive daily, weekly, monthly, quarterly, and annual MIS reports to track operational targets.
• Serve as the primary point of contact for all client interactions, systematically managing and resolving critical customer escalations.
• Coordinate seamlessly between senior management and field staff to ensure smooth execution of ongoing logistics projects.

Business Development Associate (BDA) - PhonePe Pvt. Ltd.

• Drove regional business growth initiatives and executed strategic field-level merchant acquisition campaigns.
• Managed long-term client relationships and executed localized promotional strategies to boost digital brand presence.

Admin Executive - Tech Matrix International BPO

• Handled day-to-day administrative tasks, facility maintenance, and core office management processes.
• Facilitated cross-departmental internal communication and meticulously managed office resource allocation.

Backend Executive - HomeShop18

• Managed backend operations, rigorous data verification procedures, and robust inventory/order tracking support.

Bachelor of Science - B.Sc. - CSJM University (2016)

Higher Secondary Certificate - H.S.C. / 12th - CBSE Board (2012)

Secondary School Certificate - S.S.C. / 10th - CBSE Board (2010)