Mayank Kumar

Reversed a 30% drop in partner onboarding conversions by conducting root cause analysis on lead quality and agent pitches. Evaluated transcripts to build a call-quality scoring system, which retrained agents and improved the onboarding rate by 10%. Analyzed demo-to-purchase funnel leakages using transcript data to identify customer drop-off points. Presented root causes (payment failures, missed follow-ups) and actionable script improvements to senior management to increase license sales.

Program Manager - Vyapar

(2026-06)

• Reversed a 30% drop in partner onboarding conversions by conducting root cause analysis on lead quality and agent pitches.
• Evaluated transcripts to build a call-quality scoring system, which retrained agents and improved the onboarding rate by 10%.
• Analyzed demo-to-purchase funnel leakages using transcript data to identify customer drop-off points. Presented root causes (payment failures, missed follow-ups) and actionable script improvements to senior management to increase license sales.
• Directed BI dashboard development on Redash to track International Business KPIs. Guided data analysts to fix metric logic and build cohort charts, improving data visibility into agent performance and pipeline leaks.

Data Analyst Intern - RoaDo

(2025-11 - 2026-03)

• Fixed data errors in old reports to make sure all numbers met real business needs. Built over 15 accurate dashboards and did deep data work for a top electric scooter company to give them useful insights.
• Engineered a master dataset from more than 10 lakhs logistics data records using PostgreSQL/SQL to analyze Part Truck Load (PTL) freight movement and SKU-level fulfillment and Developed Apache Superset dashboards to monitor core logistics KPIs (OTD, OTIF, TAT) and identify bottlenecks across the order-to-delivery lifecycle.
• Analyzed spatial data across 100,000+ delivery assignments to calculate pickup-to-drop transit distances, establishing core metrics to evaluate driver efficiency and overall fleet utilization.
• Automated daily and weekly MIS reports and KPI metrics for Industry and fleets using the Mongo query & AI tool, setting schedules to share data with them.

Data Analyst Intern - IraSkills

(2024-06 - 2024-08)

• Analyzed 200,000 payment records using SQL and Python, built Power BI dashboards to share insights and streamline operations.
• Mapped pricing codes to customer locations to find the best sales channels, helping the team improve their marketing focus.
• Cleaned raw datasets using SQL to give the R&D team the right metrics to test market potential and improve the product pitch.

Bachelor of Technology (B.Tech) - Indian Institute of Technology (BHU), Varanasi (2021 - 2025)

Senior Secondary - PCM - RKS Vidya Mandir (2020-04)