Operations and Customer Support Executive
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Operations and Customer Support Executive with 4+ years of experience in backend operations, customer handling, and vendor coordination. Skilled in managing high-volume customer interactions, resolving issues within SLA timelines, and handling escalations effectively. Proficient in voice and non-voice support, CRM tools, and cross-functional coordination to ensure seamless service delivery and customer satisfaction.
Operations Executive - NoBroker
Handled high-volume queries via calls, chat, and ticketing systems. Resolved issues within SLA, managed escalations, and coordinated with vendors and internal teams.
Banca Executive - Cholamandalam Investment and Finance Company
Handled insurance-related queries, maintained documentation, coordinated with bank staff, and ensured timely resolution.
BBA - Birla Institute of Technology, Mesra
12th - BSEB
10th - CBSE
