Mayank Pratap Singh

Identity & Access Management (IAM) Engineer with 2+ years of enterprise experience implementing and supporting IAM tools and platforms, including SSO, MFA concepts, and Privileged Access Management (PAM) principles. Hands-on expertise in Ping Federate for SSO integrations using SAML 2.0, OAuth 2.0, and OIDC — including requirements gathering and application onboarding across cloud and on-premises environments. Knowledge of identity lifecycle management (Joiner-Mover-Leaver / JML), Role-Based Access Control (RBAC).

Experience in IAM operations including user provisioning, de-provisioning, access lifecycle management, and incident resolution in SLA-driven environments. Knowledgeable of PCI-DSS 4.0 compliance requirements and audit processes. Recognized for automation tasks and proactive PCI-DSS 4.0 compliance contributions.

Information Security Engineer - KR3 Information Systems Pvt. Ltd.

(2024-03)

Key clients: Large-scale financial services and industrial distribution enterprises

• Implemented and supported IAM tools and platforms, configuring Ping Federate to onboard 20+ enterprise applications with SSO integrations using SAML 2.0, OAuth 2.0, and OIDC protocols across cloud and on-premises environments.
• Gathered requirements from application owners and technology teams for SSO onboarding, documenting integration specifications and recommending protocols based on each application's supported capabilities.
• Integrated both cloud-hosted and on-premises applications with Ping Federate for SSO, working closely with application owners and security teams to ensure seamless and secure access provisioning.
• Troubleshot SSO authentication issues including SAML assertion errors, token validation failures, and user attribute mismatches, ensuring quick resolution and minimal business impact.
• Delivered IAM support for enterprise users across engagements performed end-to-end user lifecycle management (Joiner-Mover-Leaver), including provisioning, modification, and de-provisioning of user access in compliance with RBAC policies.
• Troubleshoot and resolved IAM-related issues including SSO configuration errors, access provisioning failures, and entitlement discrepancies, maintaining >97% SLA compliance.
• Handled IAM-related incidents and service requests via ServiceNow, including access provisioning, password resets, SSO issues, and entitlement corrections, ensuring SLA adherence and proper escalation to L3 teams when required.
• Supported quarterly access reviews and audits in alignment with PCI-DSS 4.0 compliance requirements, generating entitlement reports and validating user access.
• Supported MFA implementation and troubleshooting, including policy enforcement and user authentication issues.
• Created 10+ process documents and runbooks in Confluence to improve audit readiness and operational efficiency.

Master of Computer Applications - MCA - Madhav Institute of Technology & Science, Gwalior (2022 - 2024)