Service Delivery Manager – Intercompany - Genpact India Pvt. Ltd. - Global responsibility across AMEA and the Americas
(2025-08)
Acting in the role since February 2024. Global responsibility across AMEA and the Americas
- Lead global Intercompany and RTR operations, providing governance over financial close, reconciliations and operational performance.
- Lead and develop a 26-member cross-regional team, establishing priorities, performance expectations and development plans.
- Oversee month-end close, mismatch resolution, accrual accounting and BlackLine reconciliations, ensuring clear ownership and timely closure.
- Drive resolution of aged balances, permanent accruals and reconciliation breaks to strengthen ledger hygiene and close readiness.
- Present management reports and dashboards to business partners and senior leadership, highlighting performance, risks and improvement opportunities.
Manager – Intercompany - Genpact India Pvt. Ltd.
(2021-07 - 2025-08)
- Led AMEA Intercompany and RTR operations, managing a 15-member team and maintaining delivery against business-partner expectations.
- Managed month-end close, mismatch resolution, accrual posting and BlackLine reconciliations, with focus on aged-item clearance.
- Maintained performance and utilization dashboards and partnered with stakeholders to improve operational visibility and decision-making.
- Coached team members, delegated work based on business priorities and strengthened productivity, quality and accountability.
Assistant Manager – Intercompany - Genpact India Pvt. Ltd. - APAC – Singapore
(2017-11 - 2021-07)
- Managed Intercompany RTR operations for APAC – Singapore, covering transaction processing, variance analysis, reconciliations and month-end support.
- Executed intercompany accounting, mismatch reporting, balance reconciliation and manual journal entry preparation, parking and validation.
- Prepared foreign-exchange files, created BlackLine reconciliations and partnered with stakeholders to investigate and resolve transaction variances.
Process Specialist - Cognizant
(2014-07 - 2017-11)
- Supported finance operations for a major insurance client, including journal entries, account reconciliations, payment-file validation and GL open-item monitoring.
- Handled Positive Pay exceptions and urgent postings, corrections and ad hoc financial analysis in line with SLA and compliance requirements.
Process Developer - Genpact India Pvt. Ltd.
(2014-05 - 2014-07)
- Performed SAP journal entries, reconciliations, accruals, GL clearing and month-end close activities.
- Investigated ledger differences, prepared aging analysis and followed up on balances outstanding beyond 90 days.
Process Associate - Genpact India Pvt. Ltd.
(2012-04 - 2014-04)
- Performed SAP journal entries, reconciliations, accruals, GL clearing and month-end close activities.
- Investigated ledger differences, prepared aging analysis and followed up on balances outstanding beyond 90 days.
