Mayank Srivastav

Dynamic Sr.

Shopify

Developer with a proven track record at Kyndral, specializing in e-commerce optimization and Shopify Liquid programming. Successfully launched multiple stores, enhancing user experience and boosting client satisfaction by 25%. Adept at API integration and fostering strong customer relationships, driving impactful results in fast-paced environments.

Sr. Shopify Developer at Freelance (2024-01 – Present)

Senior Shopify Developer specializing in e-commerce store launches and theme customization using Liquid programming.

• Launched Shopify e-commerce stores, managing product listings, collections, and streamlined checkout setups to enhance user experience
• Enhanced Shopify themes by developing sections, templates, and dynamic components using Liquid
• Configured product variants, collections, metafields, payment gateways, and shipping rules to ensure smooth store operations
• Managed store operations via Shopify admin, overseeing inventory, pricing strategies, discounts, and order workflows
• Optimized store performance through responsive design and SEO best practices, improving cross-browser compatibility and user engagement

Senior Agent, Technical Support at Kyndral (2025-05 – 2026-02)

Technical support for enterprise IT environments with focus on system troubleshooting and infrastructure coordination.

• Provided technical support for enterprise IT environments, handling system troubleshooting, incident resolution, and user requests via ticketing tools
• Coordinated with infrastructure teams to ensure application and server uptime through effective management of backend processes
• Gained knowledge of web and cloud environments, focusing on web hosting, DNS, and application performance to enhance technical support capabilities

Website Management at Innovatiview India Pvt Ltd (2023-01 – 2025-04)

Website management and operations with focus on reducing downtime and improving client satisfaction through effective issue management.

• Reduced website downtime by 40% via proactive monitoring and regular maintenance updates
• Managed website updates and collaborated with developers for feature enhancements
• Coordinated operations, technical, and support teams to implement process improvements
• Enhanced client satisfaction scores by 25% in six months through effective issue management
• Created digital assets for product launches and marketing initiatives, upholding quality standards

Shopify Website Developer at Freelance (2021-01 – 2021-12)

Shopify e-commerce development with focus on jewelry store creation and optimization.

• Developed a Jewellery E-Commerce website using Shopify with structured product categories, high-quality product presentation, and optimized navigation
• Developed e-commerce solutions using Shopify, enhancing user experience and online sales potential
• Configured secure payment gateways, order management systems, and checkout workflows suitable for retail and high-value products
• Customized UI elements (product pages, category pages, homepage sections) to improve product visibility, trust signals, and customer flow
• Ensured mobile responsiveness, performed basic usability testing, and implemented on-page SEO best practices