Deputy Manager - Delhi Cargo Service Center - New Delhi
(2020-08 - 2025-07)
- Overseeing end-to-end air cargo operations for prominent airlines such as Spice Jet, Air India, Emirates, Etihad, Sri Lankan Airlines, Lufthansa, and Thai Airways.
- Managing workflows and ensuring SOP compliance and SMS safety to maintain efficient operations.
- Facilitating timely delivery and clearance of domestic and international cargo.
- Coordinating ULD build-up, cargo acceptance, documentation, and stakeholder engagement to ensure seamless logistics.
- Overseeing cargo handling, palletization, shoring, tie down, and loading/unloading operations to ensure safety and efficiency.
- Ensuring adherence to DGCA/IATA/ICAO regulations to maintain compliance.
- Operating ramp handling procedures and ground service equipment to support smooth operations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Training Coordinator - Western Overseas Study Abroad - Chandigarh
(2017-08 - 2020-07)
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness
- Developed departmental systems and procedures to better align workflow processes
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Corporate Training Executive - Sayaji Group of Hotels - Pune
(2016-06 - 2017-05)
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained new hires to perform cross-training exercises with experienced workers.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Hospitality Trainer - Quess Corp Private Limited - Yamuna Nagar
(2014-11 - 2016-05)
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Worked with vendors to customize courseware to accommodate business needs.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
IELTS Trainer - Western Overseas Study Abroad - Ambala
(2013-06 - 2014-11)
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
- Demonstrated principles of subject material and advanced methods to students.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Employed variety of assessment tools and strategies to improve instruction methods.
- Maintained accurate files of assessment results, graded assignments, and student work.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Provided individual mentoring and special tutoring to struggling students.
