Mayur Hedau

DMS professional with hands-on experience supporting Distributor Management System operations in the FMCG/CPG domain at Reckitt. Experienced in distributor process support, issue troubleshooting, user assistance, stakeholder coordination and day-to-day DMS activities. Previous experience as a Deployment Trainer, with exposure to system rollout, user training and operational support.

B.Sc. graduate in Data Science with working knowledge of Python, SQL, Tableau and business analytics. Seeking opportunities in DMS, SFA, RTM, implementation, functional consulting, business analysis and project coordination.

DMS Associate / Consultant - Reckitt (through TeamLease Edtech Limited) - India

(2026-01)

• Support day-to-day Distributor Management System (DMS) operations and business users across distributor processes.
• Troubleshoot DMS-related user issues, coordinate resolution and provide functional support for business operations.
• Coordinate with internal stakeholders and users to understand operational issues, requirements and process gaps.
• Support adoption of DMS processes by assisting users with system navigation, process understanding and issue resolution.
• Work within the FMCG/CPG distribution ecosystem, developing practical understanding of distributor operations and route-to-market processes.
• Maintain clear communication on incidents, follow-ups, dependencies and operational priorities.

Deployment Trainer - TeamLease Edtech Limited - Mumbai, India

(2025-07 - 2025-12)

• Supported deployment and rollout activities with focus on user enablement and system adoption.
• Conducted user training and provided hands-on assistance during system/process implementation activities.
• Resolved user queries and coordinated with stakeholders to address operational and system-related issues.
• Assisted users in understanding business workflows, system processes and standard operating procedures.

Bachelor's Degree - Data Science - G H Raisoni / Nagpur University